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pauleden66
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123-reg webmail slow loading

Guys, Your KB from Twitter sent me here.

https://twitter.com/virginmedia/status/913770544058814465

I use 123-reg for webmail but the webmail part of their website loads really slowly on my broadband. Here's the page;

https://webmail.123-reg.co.uk

The odd thing is, the rest of their website loads up nice and fast, here's their homepage;

https://www.123-reg.co.uk/

I've tried this on a number of different browsers and on a LAN or Wifi connection, all with the same result.

If I switch to mobile data, and I have both Vodafone and EE here, both pages load up nice and fast.

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Message 2 of 35
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Re: 123-reg webmail slow loading

Hello pauleden66

 

How interesting, when it happens again I wonder if a traceroute to the Webmail address via an Ethernet connection would reveal anything?

Pure speculation but the other thing that springs to mind is possible problems on your router, perhaps for diagnostics purposes try it directly connected to the hub in router mode with your own router out of the equation.

 

Thank you

Nicola

Virgin Media Forum Team
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Message 3 of 35
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Re: 123-reg webmail slow loading

Hi Nicola,

C:\Users\Paul>tracert www.123-reg.co.uk

Tracing route to www.123-reg.co.uk [94.136.40.129]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.2
  2    14 ms    17 ms    14 ms  cpc12-amer3-2-0-gw.15-2.cable.virginm.net [82.16.248.1]
  3    11 ms    13 ms    10 ms  watf-core-2a-xe-1130-0.network.virginmedia.net [80.3.1.93]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6    15 ms    16 ms    12 ms  brnt-ic-1-ae0-0.network.virginmedia.net [62.254.42.198]
  7    15 ms    13 ms    12 ms  m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
  8    22 ms    12 ms    12 ms  213.46.174.118
  9    13 ms    11 ms    17 ms  nsfocus-ic-320898-ldn-b4.c.telia.net [80.239.194.97]
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12    14 ms    14 ms    11 ms  ae4.cr-sargas.lon1.core.heg.com [87.230.114.113]
 13    13 ms    11 ms    14 ms  176.28.4.6
 14    18 ms    15 ms    19 ms  109.104.95.102
 15    21 ms    18 ms    21 ms  xe-2-0-0.dr-master.ld5.eng.webfusion.com [109.104.95.222]
 16    21 ms    19 ms    19 ms  xe-2-0-1.dr-slave.ld5.eng.webfusion.com [109.104.95.230]
 17    15 ms    21 ms    17 ms  te1-3.cr01.ld4.eng.webfusion.com [109.104.95.225]
 18    21 ms    17 ms    41 ms  cr4-ld4.core.webfusion.com [109.104.95.142]
 19    28 ms    24 ms    21 ms  www.123-reg.co.uk [94.136.40.129]

Trace complete.

C:\Users\Paul>tracert webmail.123-reg.co.uk

Tracing route to webmail.123-reg.co.uk [94.136.40.161]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.2
  2    13 ms    19 ms    23 ms  cpc12-amer3-2-0-gw.15-2.cable.virginm.net [82.16.248.1]
  3    71 ms    13 ms    12 ms  watf-core-2a-xe-1130-0.network.virginmedia.net [80.3.1.93]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6    18 ms    10 ms    16 ms  brnt-ic-1-ae0-0.network.virginmedia.net [62.254.42.198]
  7    10 ms    11 ms    11 ms  m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
  8    27 ms    14 ms    10 ms  213.46.174.118
  9    18 ms    11 ms    15 ms  nsfocus-ic-320898-ldn-b4.c.telia.net [80.239.194.97]
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *       10 ms    13 ms  ae4.cr-sargas.lon1.core.heg.com [87.230.114.113]
 13    15 ms    13 ms    16 ms  176.28.4.6
 14    21 ms    19 ms    21 ms  109.104.95.102
 15    22 ms    23 ms    21 ms  xe-2-0-0.dr-master.ld5.eng.webfusion.com [109.104.95.222]
 16    16 ms    21 ms    17 ms  xe-2-0-1.dr-slave.ld5.eng.webfusion.com [109.104.95.230]
 17    18 ms    22 ms    17 ms  te1-3.cr01.ld4.eng.webfusion.com [109.104.95.225]
 18    20 ms    19 ms    26 ms  cr4-ld4.core.webfusion.com [109.104.95.142]
 19    20 ms    20 ms    26 ms  94.136.40.161

Trace complete.

 

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Message 4 of 35
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Re: 123-reg webmail slow loading

Hi pauleden66,

 

Thanks for getting back in touch.

 

The trace route are showing as fine. They are getting to the destination with low pings.

 

Was there a difference when trying to access the site whilst using modem mode?

 

Speak soon

Sam

 

 


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pauleden66
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Message 5 of 35
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Re: 123-reg webmail slow loading

Those traceroutes were done in modem mode
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Re: 123-reg webmail slow loading

Hello pauleden66

 

Thanks for that, as Sam said it is looking good, I think what she meant was did you notice an improvement with Webmail loading times in modem only mode?

 

 

Nicola

Virgin Media Forum Team
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pauleden66
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Message 7 of 35
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Re: 123-reg webmail slow loading

Oh right. Smiley Happy

The problem persists in Router mode as well as Modem mode. 

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Re: 123-reg webmail slow loading

Hi pauleden66, 

 

Thanks for getting back in touch, I am sorry to see you have continued to have trouble with this issue. 

 

I cannot see anything that would be causing this currently from our side. 

 

Do you have the same issue on all devices? 

 

Keep us posted. 

 

Emma


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pauleden66
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Message 9 of 35
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Re: 123-reg webmail slow loading

Yes, the issue persists on android devices use dolphin or Firefox browsers and on an iPad using Safari
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Re: 123-reg webmail slow loading

Hi pauleden66, 

 

Thanks for getting back to us. I am unable to replicate the issue from this side. 

 

It may be worth clearing cache and cookies or un-installing then re-installing the browser. 

 

Let us know how you get on. 

 

Take care 

 

Emma


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