I called them up to make an appointment and he said only one upstream was iffy but not enough to warrant for a engineer to come over. I insisted in having him but ultimately was refused. I got forum staff to write a note on my account and will make another call on monday
Wow, I only joined Virgin last week on a 200mbps plan. The complacent response to a paying customer makes me worried to say the least! (The speed I am experiencing is far short of what I had hoped, but hey its early days .... lol)
I've sent you a PM with a bit more info. I've checked the latest on the area issues and our engineers have set a new review date of 11th May to allow more work to take place to resolve the issues on the local network cable.