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halo123
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Message 31 of 107
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Re: 100mb/s speed appauling during peak times

Unusable today. 204ms on a local server with 2.2mbps down.

http://www.speedtest.net/my-result/5183910995
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Superuser
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Message 32 of 107
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Re: 100mb/s speed appauling during peak times


halo123 wrote:
Unusable today. 204ms on a local server with 2.2mbps down.

http://www.speedtest.net/my-result/5183910995

So did the engineer visit optimise your upstream power on both channels something between 40 to below 50dBmv, insert or remove a HDu or FAT attenuator?

Regards Tony
"Life is a Binary Inspired Turing Computed Hologram"(don't PM or @Mention me - in case ignoring you offends)
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halo123
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Message 33 of 107
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Re: 100mb/s speed appauling during peak times

I called them up to make an appointment and he said only one upstream was iffy but not enough to warrant for a engineer to come over. I insisted in having him but ultimately was refused. I got forum staff to write a note on my account and will make another call on monday

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rob_ox
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Message 34 of 107
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Re: 100mb/s speed appauling during peak times

Wow, I only joined Virgin last week on a 200mbps plan.  The complacent response to a paying customer makes me worried to say the least!  (The speed I am experiencing is far short of what I had hoped, but hey its early days .... lol)

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halo123
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Message 35 of 107
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Re: 100mb/s speed appauling during peak times

I've called them up to book an appointment and he was very hesitant to book it for me. Apparently it's most likely going to be cancelled as it's not severe enough. Will find out in 2 hours I guess.
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halo123
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Message 36 of 107
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Re: 100mb/s speed appauling during peak times

came in today nothings changed.

http://www.speedtest.net/my-result/5192831472

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halo123
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Message 37 of 107
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Re: 100mb/s speed appauling during peak times

dont you love it when your upload speed is twice your dl speed. gotta love these 100mb package im paying for

 

http://www.speedtest.net/my-result/5195666437

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halo123
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Message 38 of 107
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Re: 100mb/s speed appauling during peak times

so 13/04 has gone by, and nothings changed.
http://www.speedtest.net/my-result/5260852297

Let me guess, there's another review date in 6 month time?
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halo123
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Message 39 of 107
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Re: 100mb/s speed appauling during peak times

bump
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Moderator
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Message 40 of 107
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Re: 100mb/s speed appauling during peak times

Hi halo123,

 

Apologies that we've not got back to you sooner.

 

I've sent you a PM with a bit more info.  I've checked the latest on the area issues and our engineers have set a new review date of 11th May to allow more work to take place to resolve the issues on the local network cable.  

 

We'll keep you posted as and when we know more.

Kev

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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