Menu
Reply
  • 7.31K
  • 178
  • 422
Forum Team
Forum Team
178 Views
Message 101 of 107
Flag for a moderator

Re: 100mb/s speed appauling during peak times

Hi halo123, 

 

Thank you for keeping in touch, I am sorry to see you have continued to have trouble with your connection. 

 

I have taken a look and it seems you are affected by fault ref F005504077 for SNR and FECS (noise on the line) the current review date is 15/09/2017. 

 

I will keep an eye on this for you and will let you know as soon as I know more. 

 

Speak to you soon. 

 

Emma

 

 


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 7.31K
  • 178
  • 422
Forum Team
Forum Team
151 Views
Message 102 of 107
Flag for a moderator

Re: 100mb/s speed appauling during peak times

Hi halo123, 

 

Just a quick update, I have taken a look and fault ref F005504077 is still ongoing, the engineers are continuing to work on this. The current review date is 20/09/2017. 

 

Please give this thread a bump closer to the time as I will be out of office for a few days. 

 

All the best

 

Emma


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 81
  • 0
  • 1
halo123
Tuning in
108 Views
Message 103 of 107
Flag for a moderator

Re: 100mb/s speed appauling during peak times

?

0 Kudos
Reply
  • 6.21K
  • 165
  • 421
Forum Team
Forum Team
82 Views
Message 104 of 107
Flag for a moderator

Re: 100mb/s speed appauling during peak times

Hi there halo123,

 

Further to Emma's previous update, I've checked the fault ticket for you and this appears to have been pushed back for review this evening.

 

Let us know if you're still experiencing trouble after today.

 

Nat_J


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply
  • 81
  • 0
  • 1
halo123
Tuning in
47 Views
Message 105 of 107
Flag for a moderator

Re: 100mb/s speed appauling during peak times

i'm still getting packet loss/speed loss during peak times

0 Kudos
Reply
  • 6.21K
  • 165
  • 421
Forum Team
Forum Team
34 Views
Message 106 of 107
Flag for a moderator

Re: 100mb/s speed appauling during peak times

I'm sorry about this halo123,

 

I've checked things for you and it appears that this ticket has since been closed.

 

How have things been for you recently?

 

Nat_J

 

 


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply
  • 81
  • 0
  • 1
halo123
Tuning in
22 Views
Message 107 of 107
Flag for a moderator

Re: 100mb/s speed appauling during peak times

I'm still getting slow speeds and packetloss during peak times: http://www.speedtest.net/result/6859399355.png upload speed can't even reach 0.3

0 Kudos
Reply