Thank you for keeping in touch, I am sorry to see you have continued to have trouble with your connection.
I have taken a look and it seems you are affected by fault ref F005504077 for SNR and FECS (noise on the line) the current review date is 15/09/2017.
I will keep an eye on this for you and will let you know as soon as I know more.
Speak to you soon.
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Just a quick update, I have taken a look and fault ref F005504077 is still ongoing, the engineers are continuing to work on this. The current review date is 20/09/2017.
Please give this thread a bump closer to the time as I will be out of office for a few days.
All the best
Hi there halo123,
Further to Emma's previous update, I've checked the fault ticket for you and this appears to have been pushed back for review this evening.
Let us know if you're still experiencing trouble after today.
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a week ago
i'm still getting packet loss/speed loss during peak times
I'm sorry about this halo123,
I've checked things for you and it appears that this ticket has since been closed.
How have things been for you recently?
I'm still getting slow speeds and packetloss during peak times: http://www.speedtest.net/result/6859399355.png upload speed can't even reach 0.3