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halo123
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Re: 100mb/s speed appauling during peak times

jesus, BT seem to be rolling out FTTP with their new infinity. Unfortunately not in my area. Funny how BT use to be a monopoly with god awful internet and virgin was a saving grace and now it's the complete opposite.

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halo123
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Message 92 of 107
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Re: 100mb/s speed appauling during peak times

fyi internet is still slow/cutting

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halo123
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Message 93 of 107
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Re: 100mb/s speed appauling during peak times

internet is unusable today, is it possible to diagonise my router for problems. I truly believe there's something broken with it, when I get limited connectivity I can't even access router page.
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Message 94 of 107
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Re: 100mb/s speed appauling during peak times

Hi halo123,

Thanks for keeping in touch with us Smiley Happy

Sorry about the continued problems you're having with your connection. I've tried to investigate this afternoon but I'm unable to locate your account info. Would you please post back to us when you're connected to your home network so we can use your IP address to find your account.

Thanks again,

Take care.

Heather_J

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halo123
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Message 95 of 107
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Re: 100mb/s speed appauling during peak times

dropping out constantly still
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Re: 100mb/s speed appauling during peak times

Hello halo123

 

Sorry we did have a few noise problems in the area however looking good at the moment. Line and hub stats all nicely in spec, no errors so hopefully it has improved for you. If not is it just wireless devices you are having problems with?

 

Thank you

Nicola

Virgin Media Forum Team
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halo123
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Message 97 of 107
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Re: 100mb/s speed appauling during peak times

no the internet still cuts off every hour or so due to DNS problems

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Message 98 of 107
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Re: 100mb/s speed appauling during peak times

Sorry to hear about this halo123,

 

I'd like to look into this for you.

 

To allow me to do so, could you respond via private message with the following information?:

  • Please can you confirm your name and if you are the account holder?
  • Home address

Nat_J

 


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Message 99 of 107
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Re: 100mb/s speed appauling during peak times

Thanks for getting back to me halo123,

 

I've located your details and there appears to be an SNR fault within the area relating to this under the ticket reference F005504077, with a review set for 25/08/2017.

 

I am very sorry for any inconvenience caused,

 

Nat_J


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halo123
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Message 100 of 107
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Re: 100mb/s speed appauling during peak times

unusable today, doesnt even connect to the internet anymore

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