I'm paying for the 350M. And via wireless i get MAX 100 (once a day) and they charged me £100 to move my router upstairs so i can get the 350 speeds im paying for ?
"Its a non fault call", it is NOT if im not getting the speeds in my contract this is a fault, they have a problem and they need to fix it, charging £100 to run a cable 5 meters more ?
This is illogical.
Anyone had to pay this aswell ? Does anyone have any solutions besides "check if your cables are tight" or "reset the router", i cant get the speeds in my contract via Wifi, its impossible at any time of the day.
If your wired connections are all ok then your solution is simple. Ditch your "poor" wifi network coming from the Hub and invest in your own better quality wireless equipment. As said a good wireless router is a good place to start - and/or use wireless access points or a Mesh system.
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
And WiFi speeds aren’t guaranteed as part of your contractual speeds.
***** If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!! I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences. Office 365, Dynamics CRM and Cloud Computing Jedi