Menu
Reply
Highlighted
  • 4
  • 0
  • 0
Tuning in
225 Views
Message 1 of 4
Flag for a moderator

£100 to move router

I'm paying for the 350M. And via wireless i get MAX 100 (once a day) and they charged me £100 to move my router upstairs so i can get the 350 speeds im paying for ? 

"Its a non fault call", it is NOT if im not getting the speeds in my contract this is a fault, they have a problem and they need to fix it, charging £100 to run a cable 5 meters more ? 

This is illogical.

Anyone had to pay this aswell ? Does anyone have any solutions besides "check if your cables are tight" or "reset the router", i cant get the speeds in my contract via Wifi, its impossible at any time of the day.

0 Kudos
Reply
Highlighted
  • 30.42K
  • 1.52K
  • 5.29K
Very Insightful Person
Very Insightful Person
221 Views
Message 2 of 4
Flag for a moderator

Re: £100 to move router

VM only guarantee speed by wired. So there is no fault if your wifi is not working.

Best option if you can;t use wired connections if a good router of your won that supports 802.11ac/ax

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 15.73K
  • 1.64K
  • 2.69K
Very Insightful Person
Very Insightful Person
206 Views
Message 3 of 4
Flag for a moderator

Re: £100 to move router

If your wired connections are all ok then your solution is simple.
Ditch your "poor" wifi network coming from the Hub and invest in your own better quality wireless equipment.
As said a good wireless router is a good place to start - and/or use wireless access points or a Mesh system.

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
Highlighted
  • 20.96K
  • 1.14K
  • 2.7K
Alessandro Volta
192 Views
Message 4 of 4
Flag for a moderator

Re: £100 to move router

Isn’t it £99?

And either way yes it’s correct.

And WiFi speeds aren’t guaranteed as part of your contractual speeds. 


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply