on 14-07-2022 17:11
Hi,
1 Gig account.
Speed test gets to 500Mbs for a few seconds on test then drops to 290Mbs after a second on the test consistently.
Upload goes to 50Mb for a few seconds then drops and settles at 20mb
Test result is Down 300Mb up 20Mb across all major testing sites.
This is on Gigabit ethernet connection with a Hub 4 in Modem mode. Testing on the PC connected direct with Cat 6.
Rebooted etc several times. Been going on for weeks.
Thoughts?
Answered! Go to Answer
on 23-07-2022 09:09
SOLVED!
Modem Mode > Tenda Nova Mw12 > Ethernet to PC 980Mb Down 50Mb UP
Modem Mode > Tenda Nova Mw12 > Wifi 500+Mb 50 Mb Up
Fix? QoS was enabled on the Prime Nova with the settings 300 Down 20 Up. Turned it off boom.
CHECK YOUR QoS Setting is you are not getting the speeds you expect!
on 14-07-2022 17:45
There can be discrepancies between speed tests.
Have you tried the hub4 official one
https://samknows.com/realspeed/
Or Netflix' own https://fast.com
If they show a similar range you should log it as a fault, anything under half of your supposed speed allows you to leave without penalty if its not sorted, this should prioritize you.
Have you tested with wifi enabled just to rule out an issue with your cables your cables?
Best of luck
on 17-07-2022 10:30
Hi there scribblesvurt,
Welcome back to the community.
Really sorry to hear about the service issues faced, from checking our service I can't currently see any readings that would attribute to these issues.
May I ask is the speed issue still present whilst the Hub is in router mode?
Let us know,
on 20-07-2022 20:30
Here are all the screens from the router:
on 20-07-2022 20:39
on 22-07-2022 18:58
Can anyone check those readings I posted??
22-07-2022 19:03 - edited 22-07-2022 19:05
@scribblesvurt wrote:Can anyone check those readings I posted??
Nothing wrong with the HUB stats posted (DOCSIS 3.0 power levels a touch high, but in spec).
No idea why your speed is lower than expected.
Try creating a BQM here and post the live link.
on 22-07-2022 19:04
on 23-07-2022 09:09
SOLVED!
Modem Mode > Tenda Nova Mw12 > Ethernet to PC 980Mb Down 50Mb UP
Modem Mode > Tenda Nova Mw12 > Wifi 500+Mb 50 Mb Up
Fix? QoS was enabled on the Prime Nova with the settings 300 Down 20 Up. Turned it off boom.
CHECK YOUR QoS Setting is you are not getting the speeds you expect!
on 23-07-2022 13:13