on 21-04-2022 12:58
Hi
I have a problem with the download speed from my server FTP
im connecting ethernet Hub4 1 Gig
I did a modem reset, nothing helps
What is the reason it is downloading so slowly? Thank you for help
on 21-04-2022 15:21
on 25-04-2022 14:17
Hi rysiek2221,
Thank you for your post and welcome to the community.
I'm very sorry to hear about the issue you've been having with your broadband service.
Have you been able to try the suggestions from jbrennand?
If so, please do let us know how they went?
^Martin
26-04-2022 04:25 - edited 26-04-2022 04:29
Hi
So I did everything jbrennand said 🙂 It looks like the speed is ok for several seconds and then drops just like in the picture
6a ethernet cable
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
26 | 339000000 | 6.9 | 38.6 | QAM256 | 26 |
1 | 139000000 | 7.6 | 38.6 | QAM256 | 1 |
2 | 147000000 | 7.4 | 39 | QAM256 | 2 |
3 | 155000000 | 7.4 | 39 | QAM256 | 3 |
4 | 163000000 | 7.4 | 39 | QAM256 | 4 |
5 | 171000000 | 7.4 | 38.6 | QAM256 | 5 |
6 | 179000000 | 7.3 | 39 | QAM256 | 6 |
7 | 187000000 | 7.3 | 39 | QAM256 | 7 |
8 | 195000000 | 7.4 | 40.4 | QAM256 | 8 |
9 | 203000000 | 7.3 | 39 | QAM256 | 9 |
10 | 211000000 | 7 | 39 | QAM256 | 10 |
11 | 219000000 | 6.7 | 39 | QAM256 | 11 |
12 | 227000000 | 5.9 | 38.6 | QAM256 | 12 |
13 | 235000000 | 5.8 | 38.6 | QAM256 | 13 |
14 | 243000000 | 6.4 | 38.6 | QAM256 | 14 |
15 | 251000000 | 6.6 | 39 | QAM256 | 15 |
16 | 259000000 | 7 | 39 | QAM256 | 16 |
17 | 267000000 | 6.8 | 39 | QAM256 | 17 |
18 | 275000000 | 6.9 | 38.6 | QAM256 | 18 |
19 | 283000000 | 6.9 | 38.6 | QAM256 | 19 |
20 | 291000000 | 6.9 | 39 | QAM256 | 20 |
21 | 299000000 | 7.6 | 39 | QAM256 | 21 |
22 | 307000000 | 7.5 | 39 | QAM256 | 22 |
23 | 315000000 | 7.3 | 39 | QAM256 | 23 |
24 | 323000000 | 6.8 | 38.6 | QAM256 | 24 |
25 | 331000000 | 6.6 | 39 | QAM256 | 25 |
27 | 347000000 | 7 | 39 | QAM256 | 27 |
28 | 355000000 | 5.9 | 38.6 | QAM256 | 28 |
29 | 363000000 | 5.5 | 39 | QAM256 | 29 |
30 | 371000000 | 5.7 | 39 | QAM256 | 30 |
31 | 379000000 | 5.8 | 39 | QAM256 | 31 |
on 26-04-2022 04:26
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
26 | Locked | 38.605377 | 0 | 0 |
1 | Locked | 38.605377 | 0 | 0 |
2 | Locked | 38.983261 | 0 | 0 |
3 | Locked | 38.983261 | 58 | 0 |
4 | Locked | 38.983261 | 32005 | 0 |
5 | Locked | 38.605377 | 0 | 0 |
6 | Locked | 38.983261 | 0 | 0 |
7 | Locked | 38.983261 | 0 | 0 |
8 | Locked | 40.366287 | 25 | 0 |
9 | Locked | 38.983261 | 0 | 0 |
10 | Locked | 38.983261 | 7042 | 0 |
11 | Locked | 38.983261 | 0 | 0 |
12 | Locked | 38.605377 | 0 | 0 |
13 | Locked | 38.605377 | 0 | 0 |
14 | Locked | 38.605377 | 0 | 0 |
15 | Locked | 38.983261 | 0 | 0 |
16 | Locked | 38.983261 | 0 | 0 |
17 | Locked | 38.983261 | 12700 | 0 |
18 | Locked | 38.605377 | 0 | 0 |
19 | Locked | 38.605377 | 0 | 0 |
20 | Locked | 38.983261 | 0 | 0 |
21 | Locked | 38.983261 | 0 | 0 |
22 | Locked | 38.983261 | 0 | 0 |
23 | Locked | 38.983261 | 0 | 0 |
24 | Locked | 38.605377 | 0 | 0 |
25 | Locked | 38.983261 | 0 | 0 |
27 | Locked | 38.983261 | 0 | 0 |
28 | Locked | 38.605377 | 0 | 0 |
29 | Locked | 38.983261 | 0 | 0 |
30 | Locked | 38.983261 | 0 | 0 |
31 | Locked | 38.983261 | 0 | 0 |
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159 | 96 | 4K | 1880 | QAM4096 | 759 |
Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159 | Locked | 40 | 6.3 | 333585707 | 93 |
on 26-04-2022 09:50
Where is your "server FTP" located ? Can you post a trace route ?
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on 28-04-2022 11:12
Hello @rysiek2221,
Welcome back, thanks for posting.
I am sorry for the issues with your speed.
I have checked our system and everything seems to be within spec, also no outages in your area.
Can you tell me if you are using any third party router? Also how is your wired connection?
Many thanks,
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on 29-04-2022 10:35
This is the test today 😞
on 01-05-2022 11:53
Thanks for coming back to us @rysiek2221.
Was that latest test via a wired or WiFi connection?
I have checked our system again and everything seems to be good for your connection to be as it should, also there are no outages in your area.
Would you like to order a WiFi pod to help improve your connection?
Regards,
Steven_L
on 03-06-2022 13:17
Ok, I came back 🙂 after the visit of another engineer who changed my Hub 4 to a new one, everything was back to normal 🙂
I will add that earlier it connected me only to the Manchester server and now it connects me closer to me like Sheefild etc.