on 15-09-2021 09:22
I got my connection activated last night and since then my speeds have been slower. I wonder how long it took for the 1 gig to activate and be connected properly. Ive done a sam knows real speed test and that goes up and then ends up on 360mb which is some 300 slower than the previous.
I have issues with Virgin and them not entirely being honest or even answering questions correctly on the phone so help me out here.
Also what speeds do people get on their phones etc.
Answered! Go to Answer
on 15-09-2021 15:18
Cable Modem Status | Online | DOCSIS 3.1 |
Primary downstream channel | Locked | SC-QAM |
DOCSIS 3.0 channels | 31 | 4 |
DOCSIS 3.1 channels | 1 | 0 |
on 15-09-2021 15:21
My fat fingers pressed a green tick by accident. Added all the details from the router so they are easier to see than the photos. Sorry about the delay
on 16-09-2021 10:53
Well i got a better speed for a while an then back down again .
on 17-09-2021 11:29
No one at Virgin giving any hoots any more
on 17-09-2021 12:54
Hi mate - sometimes it takes a few days for the forum staff to check your thread and stats.
Meanwhile, you can do what they'll likely suggest in that you should set up a BQM here https://www.thinkbroadband.com/broadband/monitoring/quality It's really easy and if i can do it anyone can. Also, you can maybe repost your stats from the samknows speedtest - i usually do at least three tests for checking - and post the pics for them to see as well. Hope that helps? ;/
on 17-09-2021 13:53
on 17-09-2021 15:53
Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream
Cable Modem Status | Online | DOCSIS 3.1 |
Primary downstream channel | Locked | SC-QAM |
DOCSIS 3.0 channels | 31 | 4 |
DOCSIS 3.1 channels | 1 | 0 |
1 | 411000000 | -0.1 | 37.6 | QAM256 | 1 |
2 | 419000000 | -0.2 | 37.4 | QAM256 | 2 |
3 | 427000000 | -0.1 | 37.4 | QAM256 | 3 |
4 | 435000000 | 0.3 | 37.6 | QAM256 | 4 |
5 | 443000000 | 0.4 | 37.6 | QAM256 | 5 |
6 | 451000000 | 0.3 | 37.6 | QAM256 | 6 |
7 | 459000000 | 0.3 | 37.6 | QAM256 | 7 |
8 | 467000000 | 0.4 | 37.6 | QAM256 | 8 |
9 | 475000000 | 0 | 38.6 | QAM256 | 9 |
10 | 483000000 | 0.6 | 37.6 | QAM256 | 10 |
11 | 491000000 | 0.4 | 38.6 | QAM256 | 11 |
12 | 499000000 | 0.4 | 37.4 | QAM256 | 12 |
13 | 507000000 | 0.3 | 38.6 | QAM256 | 13 |
14 | 515000000 | 1.1 | 38.6 | QAM256 | 14 |
15 | 523000000 | 0.7 | 38.6 | QAM256 | 15 |
16 | 531000000 | 0.6 | 39 | QAM256 | 16 |
17 | 539000000 | 0.8 | 38.6 | QAM256 | 17 |
18 | 547000000 | 1.1 | 38.6 | QAM256 | 18 |
19 | 555000000 | 0.8 | 39 | QAM256 | 19 |
20 | 563000000 | 0.8 | 39 | QAM256 | 20 |
21 | 571000000 | 0.8 | 39 | QAM256 | 21 |
22 | 579000000 | 0.4 | 38.6 | QAM256 | 22 |
23 | 587000000 | 0.2 | 38.6 | QAM256 | 23 |
24 | 595000000 | 0.6 | 39 | QAM256 | 24 |
25 | 603000000 | -0.1 | 37.6 | QAM256 | 25 |
26 | 611000000 | -1 | 37.6 | QAM256 | 26 |
27 | 619000000 | -0.9 | 38.6 | QAM256 | 27 |
28 | 627000000 | -1.8 | 37.4 | QAM256 | 28 |
29 | 635000000 | -2.5 | 37.6 | QAM256 | 29 |
30 | 643000000 | -2 | 37.6 | QAM256 | 30 |
31 | 651000000 | -1.8 | 37.6 | QAM256 | 31 |
1 | Locked | 37.636276 | 0 | 0 |
2 | Locked | 37.355988 | 0 | 0 |
3 | Locked | 37.355988 | 0 | 0 |
4 | Locked | 37.636276 | 0 | 0 |
5 | Locked | 37.636276 | 0 | 0 |
6 | Locked | 37.636276 | 0 | 0 |
7 | Locked | 37.636276 | 0 | 0 |
8 | Locked | 37.636276 | 0 | 0 |
9 | Locked | 38.605377 | 0 | 0 |
10 | Locked | 37.636276 | 0 | 0 |
11 | Locked | 38.605377 | 0 | 0 |
12 | Locked | 37.355988 | 0 | 0 |
13 | Locked | 38.605377 | 0 | 0 |
14 | Locked | 38.605377 | 0 | 0 |
15 | Locked | 38.605377 | 0 | 0 |
16 | Locked | 38.983261 | 0 | 0 |
17 | Locked | 38.605377 | 0 | 0 |
18 | Locked | 38.605377 | 0 | 0 |
19 | Locked | 38.983261 | 0 | 0 |
20 | Locked | 38.983261 | 0 | 0 |
21 | Locked | 38.983261 | 0 | 0 |
22 | Locked | 38.605377 | 0 | 0 |
23 | Locked | 38.605377 | 0 | 0 |
24 | Locked | 38.983261 | 0 | 0 |
25 | Locked | 37.636276 | 0 | 0 |
26 | Locked | 37.636276 | 0 | 0 |
27 | Locked | 38.605377 | 0 | 0 |
28 | Locked | 37.355988 | 0 | 0 |
29 | Locked | 37.636276 | 0 | 0 |
30 | Locked | 37.636276 | 0 | 0 |
31 | Locked | 37.636276 | 0 | 0 |
on 17-09-2021 16:56
on 17-09-2021 17:31
3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33 | 96 | 4K | 1880 | QAM4096 | 728 |
3.1 Downstream channels
Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
33 | Locked | 39 | -3.4 | 47224144 | 0 |
on 17-09-2021 17:33
1 | 39400000 | 47 | 5120 KSym/sec | 64QAM | 4 |
2 | 46200000 | 46.8 | 5120 KSym/sec | 64QAM | 3 |
3 | 60300000 | 47.5 | 5120 KSym/sec | 64QAM | 1 |
4 | 53700000 | 47 | 5120 KSym/sec | 64QAM | 2 |
1 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |