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1 GIG how long

nuzikdude
On our wavelength

I got my connection activated last night and since then my speeds have been slower. I wonder how long it took for the 1 gig to activate and be connected properly. Ive done a sam knows real speed test and that goes up and then ends up on 360mb which is some 300 slower than the previous. 
I have issues with Virgin and them not entirely being honest or even answering questions correctly on the phone so help me out here. 

Also what speeds do people get on their phones etc. 

 

21 REPLIES 21

Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream
Cable Modem Status
Online
DOCSIS 3.1
Primary downstream channel
Locked
SC-QAM
DOCSIS 3.0 channels
31
4
DOCSIS 3.1 channels
1
0




My fat fingers pressed a green tick by accident. Added all the details from the router so they are easier to see than the photos. Sorry about the delay

Well i got a better speed for a while an then back down again .

No one at Virgin giving any hoots any more

Hi mate - sometimes it takes a few days for the forum staff to check your thread and stats. 

Meanwhile, you can do what they'll likely suggest in that you should set up a BQM here https://www.thinkbroadband.com/broadband/monitoring/quality  It's really easy and if i can do it anyone can. Also, you can maybe repost your stats from the samknows speedtest - i usually do at least three tests for checking - and post the pics for them to see as well. Hope that helps? ;/  

nuzikdude
On our wavelength

 

Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream

Cable Modem Status
Online
DOCSIS 3.1
Primary downstream channel
Locked
SC-QAM
DOCSIS 3.0 channels
31
4
DOCSIS 3.1 channels
1
0

 

 

3.0 Downstream channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1411000000-0.137.6QAM2561
2419000000-0.237.4QAM2562
3427000000-0.137.4QAM2563
44350000000.337.6QAM2564
54430000000.437.6QAM2565
64510000000.337.6QAM2566
74590000000.337.6QAM2567
84670000000.437.6QAM2568
9475000000038.6QAM2569
104830000000.637.6QAM25610
114910000000.438.6QAM25611
124990000000.437.4QAM25612
135070000000.338.6QAM25613
145150000001.138.6QAM25614
155230000000.738.6QAM25615
165310000000.639QAM25616
175390000000.838.6QAM25617
185470000001.138.6QAM25618
195550000000.839QAM25619
205630000000.839QAM25620
215710000000.839QAM25621
225790000000.438.6QAM25622
235870000000.238.6QAM25623
245950000000.639QAM25624
25603000000-0.137.6QAM25625
26611000000-137.6QAM25626
27619000000-0.938.6QAM25627
28627000000-1.837.4QAM25628
29635000000-2.537.6QAM25629
30643000000-237.6QAM25630
31651000000-1.837.6QAM25631


  • 3.0 Downstream channels
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked37.63627600
2Locked37.35598800
3Locked37.35598800
4Locked37.63627600
5Locked37.63627600
6Locked37.63627600
7Locked37.63627600
8Locked37.63627600
9Locked38.60537700
10Locked37.63627600
11Locked38.60537700
12Locked37.35598800
13Locked38.60537700
14Locked38.60537700
15Locked38.60537700
16Locked38.98326100
17Locked38.60537700
18Locked38.60537700
19Locked38.98326100
20Locked38.98326100
21Locked38.98326100
22Locked38.60537700
23Locked38.60537700
24Locked38.98326100
25Locked37.63627600
26Locked37.63627600
27Locked38.60537700
28Locked37.35598800
29Locked37.63627600
30Locked37.63627600
31Locked37.63627600


  •  


 

What are the current stats for the 3.1 channel?

Also can you re-post the upstream tab as well!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33964K1880QAM4096728



3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

33Locked39-3.4472241440

Upstream  3.0 Upstream channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
139400000475120 KSym/sec64QAM4
24620000046.85120 KSym/sec64QAM3
36030000047.55120 KSym/sec64QAM1
453700000475120 KSym/sec64QAM2


3.0 Upstream channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1US_TYPE_STDMA0000
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000