on 15-09-2021 09:22
I got my connection activated last night and since then my speeds have been slower. I wonder how long it took for the 1 gig to activate and be connected properly. Ive done a sam knows real speed test and that goes up and then ends up on 360mb which is some 300 slower than the previous.
I have issues with Virgin and them not entirely being honest or even answering questions correctly on the phone so help me out here.
Also what speeds do people get on their phones etc.
Answered! Go to Answer
on 15-09-2021 15:17
Thu 01/01/1970 00:01:22 | 4 | Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:01:51 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 14/09/2021 17:38:08 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 14/09/2021 17:41:04 | 6 | SW Download INIT - Via Config file cmreg-vmdg640-bbt076+voc-b.cm |
Tue 14/09/2021 17:42:25 | 6 | SW download Successful - Via Config file |
Tue 14/09/2021 17:44:55 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:01:22 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 14/09/2021 17:50:31 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 14/09/2021 18:17:41 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:01:19 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 14/09/2021 19:03:37 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 14/09/2021 19:03:47 | 5 | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 14/09/2021 19:04:02 | 6 | CM-STATUS message sent. Event Type Code: 5; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 14/09/2021 19:47:43 | 4 | DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 14/09/2021 19:47:45 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 14/09/2021 23:45:03 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed 15/09/2021 08:21:50 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:01:20 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed 15/09/2021 08:53:49 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed 15/09/2021 09:00:33 | 5 | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed 15/09/2021 09:00:55 | 6 | CM-STATUS message sent. Event Type Code: 4; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed 15/09/2021 12:19:28 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed 15/09/2021 12:48:41 | 5 | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed 15/09/2021 12:48:53 | 6 | CM-STATUS message sent. Event Type Code: 5; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed 15/09/2021 15:03:27 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
15-09-2021 09:30 - edited 15-09-2021 09:32
Upgrades done over the phone should be activated within minutes, they just push a new config file to your modem and reboot it.
Using a mobile to gauge what kind of speeds you're getting isn't optimal.
I'm on BT FTTP and I don't get anywhere near my package speed when I test through my phone or any WIFI based connection.
But testing through a wired ethernet connection shows speeds around my quoted package speed.
Also keep in mind that you'll never see the full 1000 mbs due to hardware limitations both on your end and with the hub itself. Gigabit lan usually maxes out at around 930 mbs.
on 15-09-2021 09:35
Ive tested via the Sam Knows Speed Router thing and that's supposed to go through.
My whole connections have gone slower.
I figured it should take minutes but the call centre are like 24 hours and you know how helpful these are!
on 15-09-2021 09:39
on 15-09-2021 10:15
What the router shows
on 15-09-2021 14:29
and now im back down to a great 170mbs! nice one VIRGIN. Glad I'm paying for 1gig
on 15-09-2021 15:15
1 | 411000000 | 0.3 | 37.6 | QAM256 | 1 |
2 | 419000000 | 0.2 | 37.6 | QAM256 | 2 |
3 | 427000000 | 0.2 | 37.4 | QAM256 | 3 |
4 | 435000000 | 0.7 | 37.4 | QAM256 | 4 |
5 | 443000000 | 0.8 | 37.6 | QAM256 | 5 |
6 | 451000000 | 0.7 | 37.4 | QAM256 | 6 |
7 | 459000000 | 0.5 | 37.6 | QAM256 | 7 |
8 | 467000000 | 0.7 | 37.6 | QAM256 | 8 |
9 | 475000000 | 0.3 | 38.6 | QAM256 | 9 |
10 | 483000000 | 0.9 | 38.6 | QAM256 | 10 |
11 | 491000000 | 0.8 | 39 | QAM256 | 11 |
12 | 499000000 | 0.6 | 37.6 | QAM256 | 12 |
13 | 507000000 | 0.7 | 38.6 | QAM256 | 13 |
14 | 515000000 | 1.5 | 38.6 | QAM256 | 14 |
15 | 523000000 | 1.1 | 39 | QAM256 | 15 |
16 | 531000000 | 1 | 38.6 | QAM256 | 16 |
17 | 539000000 | 1.2 | 39 | QAM256 | 17 |
18 | 547000000 | 1.5 | 39 | QAM256 | 18 |
19 | 555000000 | 1.1 | 39 | QAM256 | 19 |
20 | 563000000 | 1.1 | 38.6 | QAM256 | 20 |
21 | 571000000 | 1.2 | 38.6 | QAM256 | 21 |
22 | 579000000 | 0.8 | 38.6 | QAM256 | 22 |
23 | 587000000 | 0.6 | 39 | QAM256 | 23 |
24 | 595000000 | 0.9 | 39 | QAM256 | 24 |
25 | 603000000 | 0.1 | 38.6 | QAM256 | 25 |
26 | 611000000 | -0.7 | 38.6 | QAM256 | 26 |
27 | 619000000 | -0.5 | 39 | QAM256 | 27 |
28 | 627000000 | -1.6 | 37.4 | QAM256 | 28 |
29 | 635000000 | -2.2 | 37.6 | QAM256 | 29 |
30 | 643000000 | -1.7 | 37.4 | QAM256 | 30 |
31 | 651000000 | -1.4 | 38.6 | QAM256 | 31 |
1 | Locked | 37.636276 | 0 | 0 |
2 | Locked | 37.636276 | 6 | 0 |
3 | Locked | 37.355988 | 0 | 0 |
4 | Locked | 37.355988 | 0 | 0 |
5 | Locked | 37.636276 | 0 | 0 |
6 | Locked | 37.355988 | 0 | 0 |
7 | Locked | 37.636276 | 0 | 0 |
8 | Locked | 37.636276 | 0 | 0 |
9 | Locked | 38.605377 | 0 | 0 |
10 | Locked | 38.605377 | 0 | 0 |
11 | Locked | 38.983261 | 0 | 0 |
12 | Locked | 37.636276 | 0 | 0 |
13 | Locked | 38.605377 | 0 | 0 |
14 | Locked | 38.605377 | 0 | 0 |
15 | Locked | 38.983261 | 0 | 0 |
16 | Locked | 38.605377 | 0 | 0 |
17 | Locked | 38.983261 | 0 | 0 |
18 | Locked | 38.983261 | 0 | 0 |
19 | Locked | 38.983261 | 0 | 0 |
20 | Locked | 38.605377 | 0 | 0 |
21 | Locked | 38.605377 | 8 | 0 |
22 | Locked | 38.605377 | 0 | 0 |
23 | Locked | 38.983261 | 0 | 0 |
24 | Locked | 38.983261 | 0 | 0 |
25 | Locked | 38.605377 | 0 | 0 |
26 | Locked | 38.605377 | 0 | 0 |
27 | Locked | 38.983261 | 0 | 0 |
28 | Locked | 37.355988 | 0 | 0 |
29 | Locked | 37.636276 | 0 | 0 |
30 | Locked | 37.355988 | 0 | 0 |
31 | Locked | 38.605377 | 0 | 0 |
33 | 96 | 4K | 1880 | QAM4096 | 728 |
33 | Locked | 39 | -3.1 | 246172 | 0 |
on 15-09-2021 15:15
3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39400000 46.8 5120 KSym/sec 64QAM 4
2 46200000 46.5 5120 KSym/sec 64QAM 3
3 60300000 47.3 5120 KSym/sec 64QAM 1
4 53700000 46.8 5120 KSym/sec 64QAM 2
3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 US_TYPE_STDMA 0 0 0 0
2 US_TYPE_STDMA 0 0 0 0
3 US_TYPE_STDMA 0 0 0 0
4 US_TYPE_STDMA 0 0 0 0
on 15-09-2021 15:16
Network access | true |
Maximum Number of CPEs | 1 |
Baseline Privacy | true |
DOCSIS Mode | 3.1 |
Config file | cmreg-vmdg640-bbt076+voc-b.cm |
SFID | 28836 |
Max Traffic Rate | 1200000450 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
SFID | 28835 |
Max Traffic Rate | 55000270 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | bestEffort |
on 15-09-2021 15:17
Thu 01/01/1970 00:01:22 | 4 | Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:01:51 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 14/09/2021 17:38:08 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 14/09/2021 17:41:04 | 6 | SW Download INIT - Via Config file cmreg-vmdg640-bbt076+voc-b.cm |
Tue 14/09/2021 17:42:25 | 6 | SW download Successful - Via Config file |
Tue 14/09/2021 17:44:55 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:01:22 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 14/09/2021 17:50:31 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 14/09/2021 18:17:41 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:01:19 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 14/09/2021 19:03:37 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 14/09/2021 19:03:47 | 5 | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 14/09/2021 19:04:02 | 6 | CM-STATUS message sent. Event Type Code: 5; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 14/09/2021 19:47:43 | 4 | DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 14/09/2021 19:47:45 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 14/09/2021 23:45:03 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed 15/09/2021 08:21:50 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 01/01/1970 00:01:20 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed 15/09/2021 08:53:49 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed 15/09/2021 09:00:33 | 5 | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed 15/09/2021 09:00:55 | 6 | CM-STATUS message sent. Event Type Code: 4; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed 15/09/2021 12:19:28 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed 15/09/2021 12:48:41 | 5 | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed 15/09/2021 12:48:53 | 6 | CM-STATUS message sent. Event Type Code: 5; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed 15/09/2021 15:03:27 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |