on 16-10-2021 20:35
I think last week I got notified that internet in my area would be somwhat affected due to maitanance. Then I was notified that maintanance was over and i kept getting disconnected afterwards. So I restarted my router and internet went back to normal. Or so I thought. I was getting quite high latency in games and I wasnt sure what it was about, as I could still watch YouTube just fine. Well, today I tried to upload a small video to Youtube and it took 30 minutes. I ran a speed test and realized that even down Download speed is normal, my upload speed is extremely slow.
My postcode is TW19 7EU if that helps at all. I'm not sure what else to do, as my computer is connected to the router via a cable and i have already reset it.
Answered! Go to Answer
on 21-10-2021 09:28
Hi there and thank you for the reply.
Are they still going to get this fixed today? Horrible internet at the momment.
on 22-10-2021 15:42
on 22-10-2021 20:50
Im still waiting on Virgin Media to fix it. It's been over a week and it has not improved at all!! This is what it is like right now... and they will probably take the weekend off...
on 22-10-2021 21:24
It was working just fine until they decided to do essential work... i wonder what kind of training that person had...
It was perfectly fine until this happened...
on 22-10-2021 22:13
on 22-10-2021 22:18
17/10/21
https://www.thinkbroadband.com/broadband/monitoring/quality/share/15785fd0097a45144802a4f364e81a6f98...
18/10/21
https://www.thinkbroadband.com/broadband/monitoring/quality/share/3c0147855354ad846f1fbed7407726ed7b1e2638-18-10-2021
19/10/21
https://www.thinkbroadband.com/broadband/monitoring/quality/share/54134bd190f603c7e68d19b07e36bf50d7...
20/10/21
https://www.thinkbroadband.com/broadband/monitoring/quality/share/4c8ee52e7f5127c7708941187faa8fd08d365e84-20-10-2021
21/10/21
https://www.thinkbroadband.com/broadband/monitoring/quality/share/d6ac97e7d75023f62f660cc31a7f0ddf87372563-21-10-2021
22/10/21
https://www.thinkbroadband.com/broadband/monitoring/quality/share/f71c879426a0385d419d75884d021676909ce94f-22-10-2021
on 23-10-2021 23:07
on 26-10-2021 09:52
Hi nickpeyon,
Thank you for your posts to us here on the Community.
I have taken a look at the account from our side and can confirm that an outage relating to low SNR (Signal to Noise Ratio) has been identified in your area.
The current estimated fix date/time for this is 27th October 2021 11:25AM
We are very sorry for any inconvenience caused by this. If you are still experiencing issues following the estimated fix time, please do let us know.
Thank you
on 26-10-2021 11:30
on 28-10-2021 11:33
Hi @nickpeyon
Thanks for the reply
I completely understand your frustration and my apologies for the inconvenience - how is your connection / speeds today?
Regards