on 15-03-2022 14:11
I have realised that although the web safe setting are working on my device, they are surprisingly not working on my kids device and you are able to access restricted websites straight away. i have tried to solve this issue by calling up Virgin media but they are unable to understand how is this possible...any help would be greatly appreciated as I have been on a false safety sleep all along.....
Answered! Go to Answer
on 17-03-2022 15:30
Is the laptop connected to Virgin Media's Hub or another router? If the former then try the following:
NB: if at any point things are not working as expected repeating the above steps but using the previously noted settings
15-03-2022 17:06 - edited 15-03-2022 17:09
On the device(s) go https://1.1.1.1/help and post the AS Name value here
FYI: Web Safe requires use of Virgin Media's DNS and though this cannot be changed on the Hub it can be if using another router or on the device itself.
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on 16-03-2022 10:21
on 16-03-2022 13:13
On your child's device:
on 17-03-2022 12:26
on 17-03-2022 12:53
The device is not using Virgin Media's DNS so Web Safe cannot function. What device(s) are reporting the AS Name as Google, i.e. Android, iOS, Windows, etc.
on 17-03-2022 15:04
on 17-03-2022 15:30
Is the laptop connected to Virgin Media's Hub or another router? If the former then try the following:
NB: if at any point things are not working as expected repeating the above steps but using the previously noted settings
on 18-03-2022 14:29
on 18-03-2022 17:56