web safe isnt working

[dinkybluebug]

Im a new virgin media fibre customer - and yesterday I set up web safe, restricting different categories of websites that can be viewed.  10 mins later, it all worked.

One day later - the restrictions arnt working - Ive gone into my account settings, and can see the restrictions are still listed there.  Ive disabled them, and added them in again, and still its not working

Any idea why? 

[legacy1]

Maybe someone changed the DNS on device...

[dinkybluebug]

DNS settings can’t be changed in the hub 

[用心棒]

From the device on which Web Safe appears to not be working, go to https://one.one.one.one/help. Is the AS Name value reported as Virgin Media?

-- 
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks

[dinkybluebug]

Yes.  The AS name is virgin media … and websafeis  currently not working.. it was working earlier, and then didn’t, and then did, and then didn’t.  It’s so intermittent.   It currently doesn’t work across any devices on my network

[Zach_R]

Hi @dinkybluebug,

Thank you for your posts and welcome to our community forums. We're here to help.

I'm very sorry to hear you're having some trouble with Essential Security (fka Websafe) recently. Can you confirm if this is impacting all devices that are connected too, or only certain ones? If it's only certain ones, can you confirm which devices are impacted?

Thanks,
 

[dinkybluebug]

It all of them - sometimes it works, then it doesnt. For now - Ive moved to modem only mode, and set up my own router because I can change the DNS in that

[Steven_L]

Thanks for coming back to us dinkybluebug, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[jpeg1]

---

@dinkybluebug wrote:

It all of them - sometimes it works, then it doesnt. For now - Ive moved to modem only mode, and set up my own router because I can change the DNS in that

---

You've done the right thing, to get it under your own control.  There have been many reports about Web Safe not working as it should.

[Matthew_ML]

I can see my colleague has reached out to help but is awaiting a reply 🙂