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kevings178
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spyware

hi don't know really where to go with this just going to ask the question not long ago I received an email apparently from my own email account saying that my account had been hacked and all my info web searches had been copied and that the hacker had got in through a vulnerable software on the router and they said that they had hidden a trojan within the router and are still watching what I do and where I go of course  they  have asked for a payment to stop. The reason I am asking this is because one of my laptops will not connect to the web ether Wi-Fi or lan within the household  but if I take it to my daughters home it will connect no problem could this be my imagination or has my computer been blocked within my router. Sorry if I have gone on a bit

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Very Insightful Person
Very Insightful Person
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Message 2 of 6
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Re: spyware

it was a scam

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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griffin
Alessandro Volta
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Message 3 of 6
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Re: spyware

It is not possible to manipulate the VM Hub's software. so it looks like the scammers are fishing.

It is probable that you have a local outage, or you may have malware on your pc if only one device is affected.
What Hub do you have?
What are the lights doing on your hub?.
Check with VM if there is a local problem.

I would scan your PC with Malawarebytes you can download a free version from your daughter's
Ensure you are running antivirus and firewall software on your devices.

 

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kevings178
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Message 4 of 6
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Re: spyware

Ok thanks for that so can you tell me why i can't get on the Internet in my home 

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kevings178
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Message 5 of 6
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Re: spyware

I have done a complete system restore on the laptop with the same result super hub 3

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griffin
Alessandro Volta
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Message 6 of 6
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Re: spyware


@kevings178 wrote:

Ok thanks for that so can you tell me why i can't get on the Internet in my home 


Can you answer my questions above?

i hope you have installed some antivirus software and a firewall or at least enabled windows offerings

 

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