someone has used my details

[jade6]

Someone has used my phone number to make an order with Virgin media. I have tried calling but never get through to an advisor as the only option is to activate the package that was sent.

[Jodi_S]

Hi jade6,

A warm welcome and thanks for posting on our community forums. Sorry to hear that an order has been made without your permission.

We can certainly take a look in to this issue for you.

I will pop you over a private message to take some details form you.

Kind regards Jodi. 

[Jodi_S]

Hi jade6,

Just a quick message to advise you the relevant form has been filled in and sent off for you. This will be investigated and you will be contacted in due course.

Apologies for any inconvenience caused.

Kind regards Jodi. 

[Confol]

I am also having this issue. Who should I contact to sort?

Conner

[Tom_W1]

Hi @Confol thanks for your post although I'm sorry to hear of your concerns raised here.

Please allow me to send you a PM so I can look into this further for you.

Kindly expect this to arrive shortly and respond directly when you can!
Many thanks