OK, so had a call from this number, [MOD EDIT: Potential spoofed number], foreign female, wanting to talk about my account.
Didn't ask for a name, just to talk regarding my account, wouldn't let me get a word in edgeways, jabbering on.
Probable SCAM, but thought I'd let VM know.
Are VM able to clarify please how VM customers can safely distinguish between genuine VM sales calls made from poor quality backstreet offshore boiler room call centres and scam calls made from poor quality backstreet offshore boiler room call centres? Thanks.
For what it's worth, caller actually stated she was from Virgin Media, then again when I asked which department she was from, she again said 'Virgin Media' yet did NOT ask for ANY confirmation of who I was, or even my name.
Also, had another call from same number later this afternoon, same foreign female, same dialogue....
DEFINATE SCAM. (But VM are not really interested)
Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the call that you received on Monday, it does sound like a scam call that you received and to be sure I have looked into this on our system to make sure and cannot see contact from any of our teams or notes on your account about any calls.
I would advise in the future to ask the agent further questions about your account that only yourself and a Virgin Media employee would know such as your broadband speed, TV package, the amount or date of your last bill, the team will be happy to answer these questions to help you feel safer speaking to the team.