Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
272 Views
Message 1 of 4
Flag for a moderator

email address different in account details

Can someone help here.

I think my email account may have been hacked

When i go into my account details the email address in there is different to my normal email address.

I dont want to delete it incase its how virgin write my address and i lose my email account

 

0 Kudos
Reply
Highlighted
  • 659
  • 175
  • 253
Forum Team (Retired)
Forum Team (Retired)
230 Views
Message 2 of 4
Flag for a moderator
Helpful Answer

Re: email address different in account details

Hi,
Have you managed to resolve this yet? If not I might be able to help - can you send me a personal message; hover over my name and select send message.

Is this the first time you've logged into your account? 


Retro-Tech


Here to help! I'm a technician helping out whilst working from home. Find out more


Highlighted
  • 2
  • 0
  • 0
Joining in
214 Views
Message 3 of 4
Flag for a moderator

Re: email address different in account details

HI there, no i`ve had my account a long time.

This unknown to me email address in account settings only seems to have popped up recently i think.

0 Kudos
Reply
Highlighted
  • 1.83K
  • 221
  • 965
Very Insightful Person
Very Insightful Person
204 Views
Message 4 of 4
Flag for a moderator
Helpful Answer

Re: email address different in account details

Here is the help file for compromised accounts.  Follow all the advice.

https://www.virginmedia.com/help/virgin-media-mail-my-email-has-been-hacked

Without revealing the unknown address on this open forum (in case it is some genuine mistake and is a real person's address, not one of a scammer/hacker).  Where does the address show in your account?  On the my profile tab, or the manage accounts tab?  Where on the my profile tab (what heading)?


~ ~ ~ ~ ~ ~ ~ ~ *\o/* ~ ~ ~ ~ ~ ~ ~ *\o/* ~ ~ ~ ~ ~ ~ ~ ~ *\o/* ~ ~ ~ ~ ~ ~ ~ *\o/* ~ ~ ~ ~ ~ ~ ~ ~

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks