child safe keeps disabling itself

[prvir70]

Hi , just realised my child safe is no longer working, everytime I enable it , it disables it self. Ive lost all the websites I had blocked aswell .

any ideas? I can access anything online now and I'm trying to keep my kids protected and can't!?

[Megan_L]

Thanks for chatting with me in our PM, Prvir70.

As promised a complaint is now open for this situation. 

I am hopeful now that I have escalated it, the team will look into it with more urgency. 

Once again, my apologies it's taking this long in order to get the online safety you need for your kids. 

For now whilst it's still getting looked into, I have a link here - Parental Control - which has a list of some of the best parental control apps if you want to use one in the interim. 

Thanks, 

Megan_L

[prvir70]

Still not fixed, been without parental controls since the start of May! 10 weeks and counting!

it took less time to put Richard Branson in space than to secure my internet.

[Gareth_L]

Hi prvir70

Sorry to hear this is still ongoing 
I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L