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We're really busy at the moment, but we're doing all we can to answer your calls.

For more about what we're doing in the current situation, see Virgin Media's update on Covid-19

Security matters

Virgin Media's data incident - Help and Advice

We recently became aware that some personal information, stored on one of our databases has been accessed without permission. Our investigation is ongoing and we have contacted affected customers and the Information Commissioner’s Office.

Virgin Media's data incident - Help and Advice