Virgin Media Community

[VMCS]

I have installed a mesh network as even with the VM extenders I have wifi  dead spots and slow speeds in parts of the house - this has been cured by the new network. I am now using Hub 3 in  modem mode only - should  the Web Safe function still work - it doesn't seem to be blocking prohibited sites?

[DJ_Shadow1966]

Hello

Websafe will still work as long as you do not use a custom DNS setting on your router, as websafe relies on the Virginmedia DNS servers. I would check that the router part of the Mesh is using 194.168.4.100 and 194.168.8.100.

Regards Mike

[VMCS]

Thanks Mike. Any idea how I would check the DNS settings? I have retained the original VM SSID and password and didn't make any changes to DNS as part of the new network setup. Sorry to be an ignoramus - networks are not my  specialty!

[DJ_Shadow1966]

Hello

It will be in the mesh management setup somewhere what mesh system did you install ?

Regards Mike

[VMCS]

Its a TP Link Deco S4 with 3 stations

[DJ_Shadow1966 · Accepted solution]

Hello

Have a look here https://www.tp-link.com/us/support/faq/1855/

Regards Mike

[VMCS]

Thanks Mike, you are a star 🙂

[DJ_Shadow1966]

Hello

Your welcome, if you have any more queries by all means come on back to the forum we do have a great team of VM staff members, VIPs and normal customers with a great deal of knowledge. Stay safe and have a great week.

Regards Mike

[VMCS]

Mike  - one more question please, if I change the DNS settings as advised, will this impact the numerous devices that I have connected to the new network already?

Thanks again.

[legacy1 · Accepted solution]

Changing DNS will not impact other devices you just will not have Web Safe.