Websafe

[LynDave]

Trying to set up websafe... it says  to click into Manage Websafe settings.

I do this and it returns to the same page where Virgin appear to want us to pay £3 per month. I can see this issue has been raised before but can't see any answers.  I would like to set it up asap please... any help?  

[gr456]

I have this same problem, is there a fix that can be easily applied?

[Hayley_S]

Hello @gr456,

Thank you for reaching out to us regarding this.

I am sorry to see that you are having the same issue.

Please can you tell me what you have already tried to do? This way I will not be tell you to do the same things.

Look forward to your response.

[gr456]

I have tried different browsers ( I’m on a Mac ) however clicking on the web safe link just reloads the same page. Ive also tried clicking on the url that someone posted that ends /websafe/settings but that just goes back to the url /toolkit. 

thanks

[Hayley_S]

Thank you for confirming this @gr456.

I would love to investigate this further for you, I will send you a private message now.

Please look for my inbox 🙂

Look forward to speaking to you.

[Yumeuz]

Hi there,

I am having the same issues as people have mentioned here regarding the Websafe loop.

All links to Websafe bring me to this page https://my.virginmedia.com/my-apps/onlinesecurity/toolkit and then it goes round and round and round and round and round…

If someone couple investigate then I'd be most grateful. Thanks. 

[Akua_A]

Hi @Yumeuz,

Welcome back to our community forums.

Sorry to hear you are experiencing similar issues with web safe. I have sent you a private message regarding this so I can best help. Please look out for the purple envelope and provide a response when you can. 

Thanks,

[olicam]

Hi I am also experiencing the same issue.

I have tried different browsers, But clicking on the web safe link just reloads the same page also. Additionally, I I too have also tried clicking on the url that someone posted that ends /websafe/settings but that just goes back to the url /toolkit. 

Please help with this.

[Sofia_B]

Hi @olicam. 

Welcome to the Community and thanks for your first post, we're happy to have you with us 🙂 

I'm very sorry to hear you're also having issues setting this up. 

I'm going to send you a PM for more details so we can get this resolved for you. 

Please look out for a notification in the purple envelope located in the top right hand corner of the Forum. 

Thanks,