Websafe settings not working

[GillAdrian1]

So I have been trying to manage my Websafe settings an have googled for guidance, found the YouTube video but that was not helpful. I get to My apps, then down to Websafe and the page shows a comparison with the F-Secure Internet Security app. On this page I am told that Virus Safe and Child Safe are both off but when I select Manage Websafe settings it just brings up the same page.

Can anyone please advise?

[GillAdrian1]

Hi Zoie_P, I emailed the Websafe feedback team on Monday 3rd May 2021.

[Corey_C]

Thanks for your reply, GillAdrian1, 

Are you stating that you want the websafe on or off?

Cheers,

Corey C

[GillAdrian1]

Hi Corey_C, I would like the Child Safe setting on but the Virus Safe setting off.

[Jodi_S · Accepted solution]

Thanks for clarifying GillAdrian1,

We do apologise that you have not had any response from our Websafe feedback team. This is not the service we are aiming to provide.

I will pop you over a private message to take some details to make sure all is correct from our end. Please click on the purple envelope to accept the chat.

Kind regards Jodi. 

[GillAdrian1]

Hi Jodi_S, just to follow up on your message from yesterday, the Websafe settings have been set up as I asked and I can access the correct settings page to make further adjustments so everything is fine 👏.

My thanks to you and all your colleagues for helping me out with this, I and my family are so grateful and we feel a lot safer online now!

Thanks again 👍

Adrian.

[Akua_A]

Glad to hear this @GillAdrian1.

Please do not hesitate to contact us if you need any further help.

Thanks,

[DMCole]

Hello,

we have exact same issue including no response to email. Please could someone get in contact to resolve this. Thank you 

[Akua_A]

Hi @DMCole,

Welcome o our community forums and thank you for your first post.

Sorry to hear you have not had a response to your email. When did you email our Web Safe team?

Thanks,

[DMCole]

Hi,

emailed the team about 4 days ago.

Many thanks,

[Akua_A]

Thank you for letting us know @DMCole.

I have just sent you a private message regarding this in order to take a look at this for you. Please look out for the purple envelope and provide a response when you can.

Thanks,