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GillAdrian1
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Websafe settings not working

So I have been trying to manage my Websafe settings an have googled for guidance, found the YouTube video but that was not helpful. I get to My apps, then down to Websafe and the page shows a comparison with the F-Secure Internet Security app. On this page I am told that Virus Safe and Child Safe are both off but when I select Manage Websafe settings it just brings up the same page.

Can anyone please advise?

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用心棒
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Message 2 of 24
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Re: Websafe settings not working

Put your browser into Private / Incognito mode by pressing either Ctrl + Shift + P (Firefox browser) or Ctrl + Shift + N (Chromium based browsers) then go to:

Does the issue persist?

Also, are you able to browse to https://nordvpn.com; Web Safe blocks access by default allowing this test to determine whether it is on or off?

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GillAdrian1
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Message 3 of 24
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Re: Websafe settings not working

Thanks for your reply. Logging in using Incognito mode makes no difference, entering the url that should be blocked by default takes me to the page in the url. It is not blocked so Websafe is not working.

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用心棒
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Message 4 of 24
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Re: Websafe settings not working

Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond.

 

GillAdrian1
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Re: Websafe settings not working

Thanks very much for being helpful, you are indeed a Very Insightful Person😀.

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Zoie_P
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Message 6 of 24
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Re: Websafe settings not working

Hi GillAdraian1, 

Thanks for your post and I am sorry to hear this, I have checked remotely and can't see anything that could be affecting this in your settings, I would advise emailing our websafe team to look into this for you and they will be able to clarify for you, here websafefeedback@virginmedia.co.uk let me know if you don't get a response within 48 hours and I will chase it up for you 

Zoie

GillAdrian1
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Re: Websafe settings not working

Thank you for your help, I will email websafefeedback@virginmedia.co.uk as you suggest and see what response we get.

kind regards, Adrian.

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Ayisha_B
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Re: Websafe settings not working

Thanks @GillAdrian1

 

Keep us posted 🙂 

Ayisha_B
Forum Team



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GillAdrian1
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Re: Websafe settings not working

Hi again, Zoie_P just letting you know that I emailed the Websafe feedback team as you suggested but I have had no response, I don’t even know if they received the email😱

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Zoie_P
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Message 10 of 24
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Re: Websafe settings not working

Hi GillAdrian1, 

thanks for your reply 🙂 

How long ago did you email them ? 

Zoie

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