on 02-05-2021 18:25
So I have been trying to manage my Websafe settings an have googled for guidance, found the YouTube video but that was not helpful. I get to My apps, then down to Websafe and the page shows a comparison with the F-Secure Internet Security app. On this page I am told that Virus Safe and Child Safe are both off but when I select Manage Websafe settings it just brings up the same page.
Can anyone please advise?
Answered! Go to Answer
on 02-05-2021 23:27
Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond.
on 03-05-2021 10:51
Hi GillAdraian1,
Thanks for your post and I am sorry to hear this, I have checked remotely and can't see anything that could be affecting this in your settings, I would advise emailing our websafe team to look into this for you and they will be able to clarify for you, here websafefeedback@virginmedia.co.uk let me know if you don't get a response within 48 hours and I will chase it up for you
Zoie
on 10-05-2021 09:22
Thanks for clarifying GillAdrian1,
We do apologise that you have not had any response from our Websafe feedback team. This is not the service we are aiming to provide.
I will pop you over a private message to take some details to make sure all is correct from our end. Please click on the purple envelope to accept the chat.
Kind regards Jodi.
on 02-05-2021 20:13
Put your browser into Private / Incognito mode by pressing either Ctrl + Shift + P (Firefox browser) or Ctrl + Shift + N (Chromium based browsers) then go to:
Does the issue persist?
Also, are you able to browse to https://nordvpn.com; Web Safe blocks access by default allowing this test to determine whether it is on or off?
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on 02-05-2021 20:38
Thanks for your reply. Logging in using Incognito mode makes no difference, entering the url that should be blocked by default takes me to the page in the url. It is not blocked so Websafe is not working.
on 02-05-2021 23:27
Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond.
on 03-05-2021 08:45
Thanks very much for being helpful, you are indeed a Very Insightful Person😀.
on 03-05-2021 10:51
Hi GillAdraian1,
Thanks for your post and I am sorry to hear this, I have checked remotely and can't see anything that could be affecting this in your settings, I would advise emailing our websafe team to look into this for you and they will be able to clarify for you, here websafefeedback@virginmedia.co.uk let me know if you don't get a response within 48 hours and I will chase it up for you
Zoie
on 03-05-2021 12:03
Thank you for your help, I will email websafefeedback@virginmedia.co.uk as you suggest and see what response we get.
kind regards, Adrian.
on 03-05-2021 12:14
on 06-05-2021 22:34
Hi again, Zoie_P just letting you know that I emailed the Websafe feedback team as you suggested but I have had no response, I don’t even know if they received the email😱
on 07-05-2021 16:39
Hi GillAdrian1,
thanks for your reply 🙂
How long ago did you email them ?
Zoie