Websafe not working

[kgjg71]

Hi,

websafe wil not save new settings. Ever since the changes Virgin made the other day its been hit or miss whether it works or not.

Currently it will not save settings after I remove roblox.com from the blocked website section.

Ive logged in and out used pc and mobile device but to no avail..it still wont save any settings, no matter if I add a new site to block or even turn off virus safe.

[BenMcr]

Where are you going to get that page - you should be seeing the older Websafe pages again now.

[kgjg71]

I get it from following the links from within myvirginmedia...

[Carlos251]

It’s not working for me either. It either loads up an error or I get to same page as you, but it doesn’t save anything 

[Molly_T]

Hi All, sincerest apologies for the recent issues with the website, and particularly trying to access Websafe. 

If you could please try via the link here: www.virginmedia.com/my-virgin-media/account-settings/security and let us know if the issue is still ongoing?

If you are having any issues please provide:

1) the link you are trying to access the page via

2) A screenshot of the error occurring or message appearing. 

Thank you for your help and support whilst we get this sorted! All the best.