on 30-11-2020 08:04
Good morning . I cannot get into the web safe settings on my virgin account to activate child safe . It keeps jumping back to the main page asking for £3 per month for extra security. I just want to turn on childsafe . Any help would be much appreciated . Thank you
Answered! Go to Answer
on 29-12-2020 13:42
Sorry to hear this, we usually aren't able to change this on our side but as you're having some trouble I'll pop you over a message so we can pass security and activate this.
Thanks, Emily.
on 04-01-2021 01:16
on 06-01-2021 16:13
Hi there @sbarlas
Welcome to our Community and thanks so much for your first post - I am sorry that you've has some issues with your websafe
I have located your account from your forum information and I can see that you have since contacted us and we have assisted you with getting this sorted; of course, if you still need any further help, you know where we are.
Cheers
Katie - Forum Team
on 08-01-2021 10:03
Hi there,
I am having the exact same problem - could I please get access to this?
Thanks,
Sean
on 12-01-2021 15:57
Thanks for the post Dougldn and welcome to our community.
We'd need to pass security then we can help with this for you.
I'll pop you over a private message.
Thanks, Emily.
on 13-01-2021 16:34
Hi there -
Im having the same issues, when I try and access Web Safe I loop back around to this page: https://my.virginmedia.com/my-apps/onlinesecurity/toolkit
Ive tried using the direct links that a few folk have posted but the end up sending me back to the same url as above.
Can you advise?
Thanks!
14-01-2021 12:04 - edited 14-01-2021 12:24
I got a response on Private Message but they were unable to activate it so I can customise it, Admin said the could simply put Child Safe or Virus Safe on - apparently the engineers are trying to fix this but there is no exact time as to when the end customer can access this feature if you are looping!
I wasn't risking adding anything to my account which I couldn't control, given turnaround times with VM.
on 20-03-2021 18:39
Hello,
I'm having exactly this issue, i'm unable to access the web safe settings from this page, it just redirects to itself.
https://my.virginmedia.com/my-apps/onlinesecurity/toolkit
Thanks,
Al
on 21-03-2021 15:00
Good Afternoon AlGreer,
Thanks for your post on our Community Forums and a very warm welcome to you!
Sorry to see you've been struggling with this, do please check out the purple envelope in the top right hand corner for a private message from me
Kindest regards,
David_Bn
on 22-03-2021 10:32
Hi there
I am having the exact same issue. Just keeps bringing me back to that same website. Can you help me out with this please?
thanks
P