Web safe

[Davidcuell]

Good morning . I cannot get into the web safe settings on my virgin account to activate child safe . It keeps jumping back to the main page asking for £3 per month for extra security. I just want to turn on childsafe . Any help would be much appreciated . Thank you 

[Emily_G]

Sorry to hear this, we usually aren't able to change this on our side but as you're having some trouble I'll pop you over a message so we can pass security and activate this.

Thanks, Emily.

[sbarlas]

Can you please help me activate it on my side ? I have the same issue , your site redirects back to :

https://my.virginmedia.com/my-apps/onlinesecurity/toolkit

Where it should be on https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings

[Katie_WT]

Hi there @sbarlas

Welcome to our Community and thanks so much for your first post - I am sorry that you've has some issues with your websafe

I have located your account from your forum information and I can see that you have since contacted us and we have assisted you with getting this sorted; of course, if you still need any further help, you know where we are. 

Cheers

[DOUGLDN]

Hi there,

I am having the exact same problem - could I please get access to this?

Thanks,

Sean

[Emily_G]

Thanks for the post Dougldn and welcome to our community.

We'd need to pass security then we can help with this for you.

I'll pop you over a private message. 

Thanks, Emily.

[Feeb]

Hi there - 

Im having the same issues, when I try and access Web Safe I loop back around to this page: https://my.virginmedia.com/my-apps/onlinesecurity/toolkit

Ive tried using the direct links that a few folk have posted but the end up sending me back to the same url as above.

Can you advise?

Thanks!

[DOUGLDN]

I got a response on Private Message but they were unable to activate it so I can customise it, Admin said the could simply put Child Safe or Virus Safe on - apparently the engineers are trying to fix this but there is no exact time as to when the end customer can access this feature if you are looping!

I wasn't risking adding anything to my account which I couldn't control, given turnaround times with VM.

[AlGreer]

Hello,

I'm having exactly this issue, i'm unable to access the web safe settings from this page, it just redirects to itself.

https://my.virginmedia.com/my-apps/onlinesecurity/toolkit

Thanks,

Al

[David_Bn]

Good Afternoon AlGreer,

Thanks for your post on our Community Forums and a very warm welcome to you!

Sorry to see you've been struggling with this, do please check out the purple envelope in the top right hand corner for a private message from me

Kindest regards,

David_Bn

[P__H]

Hi there

I am having the exact same issue. Just keeps bringing me back to that same website. Can you help me out with this please? 

thanks

P