on 07-02-2023 11:15
Hi there, Virgin Media is incorrectly blocking my portfolio site https://studioelma.com/.
The hosting providers scanned thoroughly my site with 3 malware scan sites on the web and ran my website through them, and it came out clean see here:
https://sitecheck.sucuri.net/results/studioelma.com
https://quttera.com/detailed_report/studioelma.com
https://transparencyreport.google.com/safe-browsing/search?url=studioelma.com&hl=en
They also confirmed the site SSL certificate is working; it's valid and current. See: https://www.sslshopper.com/ssl-checker.html#hostname=www.studioelma.com/
Could you please change this and unblock my site? I am loosing business as my clients with Web Safe cannot access to my website
Thanks
Elena
Answered! Go to Answer
on 07-02-2023 12:05
@StudioElma wrote:Hi there,
thanks for this. There used to be a malware but has been cleared a couple of weeks ago. Can you please re-check my site and add it to the safe list?
Thanks
Nothing that I can do, unfortunately, as I am not a VM employee. The info to report to VM was given above.
If you have had past problems on the site, you need to clean up the reputation of the site by following the steps in the post above. Gaining access on VM alone won't help you overall as the site will still be flagged by the various providers as a problem until they rescan it. You can prompt that to happen by submitting a request via a false positive report to each of the security/AV providers who come up in the VirusTotal report.
07-02-2023 11:34 - edited 07-02-2023 11:37
@StudioElma wrote:Hi there, Virgin Media is incorrectly blocking my portfolio site <snip>
VirusTotal
https://www.virustotal.com/gui/home/url
shows 8 providers flagging your site for malware/phishing/malicious activity (at time of writing)
The 'Blocked' website shows VM and Vodafone are blocking your site
See this reply for a suggested course of action
on 07-02-2023 12:00
Hi there,
thanks for this. There used to be a malware but has been cleared a couple of weeks ago. Can you please re-check my site and add it to the safe list?
Thanks
on 07-02-2023 12:05
@StudioElma wrote:Hi there,
thanks for this. There used to be a malware but has been cleared a couple of weeks ago. Can you please re-check my site and add it to the safe list?
Thanks
Nothing that I can do, unfortunately, as I am not a VM employee. The info to report to VM was given above.
If you have had past problems on the site, you need to clean up the reputation of the site by following the steps in the post above. Gaining access on VM alone won't help you overall as the site will still be flagged by the various providers as a problem until they rescan it. You can prompt that to happen by submitting a request via a false positive report to each of the security/AV providers who come up in the VirusTotal report.
on 08-02-2023 12:33
Hi there StudioElma,
Thanks for your post and welcome to the community.
Apologies for any issues faced, can I ask have you been able to follow the advised steps previously?
Regards,
on 08-02-2023 18:48
Hi Kin
Vodafone removed my website from the dangerous list - Virgin unfortunately has not get back to me.
Regarding the others, 4 providers out of 8 removed my website from the dangerous list - now I am missing :
alphaMountain.ai - waiting for their review
Fortinet- waiting for their review
Sangfor - I am quite concerned they won't answer; they are china based
Viettel Threat Intelligencer - I am quite concerned they won't answer; they don't even have a specific form to apply for that
Could you help me to have Virgin speed up the controls? Virgin is my home provider, and I am not able to access my site when I am at home
Thanks
on 08-02-2023 19:14
@StudioElma wrote:Hi Kin
Vodafone removed my website from the dangerous list - Virgin unfortunately has not get back to me.
<snip> Virgin is my home provider, and I am not able to access my site when I am at home
Thanks
To access your site from home, change your DNS on the device you are using
Found through Google so use at your own risk/judgement ...
Viettel report button seems to be at the bottom of this page
Sangfor mentioned on this list
https://www.getvisible.com/false-positive-virus-malware-scans/
other search information seems to suggest Sangfor may be slow to respond/make changes
on 08-02-2023 19:41
Unfortunately Viettl does not recognize my website (?!) in the URL.
I am accessing my website with a VPN atm -
I hope Virgin will solve this ASAP
Thanks
on 08-02-2023 19:52
08-02-2023 19:57 - edited 08-02-2023 20:00