on 25-06-2021 10:42
Hi
have for past week been getting weak security alert on my iPone and PC!
bit of a technophobe - how do I resolve this as it keeps telling me to change WPA2 or WPA3 - don’t know how to do this?
Answered! Go to Answer
on 26-06-2021 10:56
Hi Kaff55,
Thanks for using the forums to get this issue with this Weak Security alert looked into, I am sorry that another problem has occurred whilst following the tips on Andrew-G's link.
This issue can pop up sometimes and usually a factory reset will help get you logged into 192.168.0.1.
I have a link here - Factory Reset - which will explain how to do it 🙂
Please do this now and try to login to your Hub once again.
Thanks,
Megan_L
on 28-06-2021 15:11
@Kaff55 wrote:Hi Megan
I am still having real trouble in logging into 192.168..0.1 even after the factory reset of the router. It’s not recognising any passwords and when I check the router log there are error messages and critical messages for today! <snip>
You need to make sure you have access to the default passwords for the hub before resetting, which will be on a pull-out card or sticker on the bottom of the hub otherwise you won't be able to access it once reset. Once you have reset the hub it will go back to these defaults on the card/sticker.
When you are resetting the hub, try the procedure recommended by @jbrennand in message #3 below
Once the hub has reset, you ideally want to try to access it first of all with your computer plugged in with a network cable, rather than using wi-fi to do the setup.
Once the hub has reset fully, try entering http://192.168.0.1 into your browser which should bring up the login screen for the hub
Refer below to the SETTINGS password highlighted in red, depending on which hub model you have (NOT the wi-fi password)
https://www.virginmedia.com/help/virgin-media-configure-advanced-settings-on-your-hub
Once you have accessed the hub's settings you should be able to change the wi-fi security settings as per message #2 above.
on 25-06-2021 10:51
on 25-06-2021 17:55
Hi,
Thanks for info but I cannot get onto page via 192.168.0.1 - it keeps telling me that someone else is already logged into this account and only one person can be logged on! Please try later?
Help!
on 26-06-2021 10:56
Hi Kaff55,
Thanks for using the forums to get this issue with this Weak Security alert looked into, I am sorry that another problem has occurred whilst following the tips on Andrew-G's link.
This issue can pop up sometimes and usually a factory reset will help get you logged into 192.168.0.1.
I have a link here - Factory Reset - which will explain how to do it 🙂
Please do this now and try to login to your Hub once again.
Thanks,
Megan_L
on 28-06-2021 14:46
Hi Megan
I am still having real trouble in logging into 192.168..0.1 even after the factory reset of the router. It’s not recognising any passwords and when I check the router log there are error messages and critical messages for today!
I am a bit of a technophobe so this is all very difficult for me….
Help!
Kathy
on 28-06-2021 15:07
Hi @Kaff55,
Thanks for keeping us updated about this.
We are sorry this is still happening, what error and critical messages are showing just so we know what to diagnose?
Thanks
Sasha - Forum Team
New around here? To find out more about the Community check out our Getting Started guide
on 28-06-2021 15:11
@Kaff55 wrote:Hi Megan
I am still having real trouble in logging into 192.168..0.1 even after the factory reset of the router. It’s not recognising any passwords and when I check the router log there are error messages and critical messages for today! <snip>
You need to make sure you have access to the default passwords for the hub before resetting, which will be on a pull-out card or sticker on the bottom of the hub otherwise you won't be able to access it once reset. Once you have reset the hub it will go back to these defaults on the card/sticker.
When you are resetting the hub, try the procedure recommended by @jbrennand in message #3 below
Once the hub has reset, you ideally want to try to access it first of all with your computer plugged in with a network cable, rather than using wi-fi to do the setup.
Once the hub has reset fully, try entering http://192.168.0.1 into your browser which should bring up the login screen for the hub
Refer below to the SETTINGS password highlighted in red, depending on which hub model you have (NOT the wi-fi password)
https://www.virginmedia.com/help/virgin-media-configure-advanced-settings-on-your-hub
Once you have accessed the hub's settings you should be able to change the wi-fi security settings as per message #2 above.
on 28-06-2021 16:06
on 28-06-2021 16:08
I’ve been trying to reset this on an iPhone! Could this be the problem?
on 28-06-2021 16:20
Hi Kaff55
Are you able to try on another device?
Gareth_L