on 06-04-2021 12:26
As the title says.
VirginMedia are now distributing malicious malware/ viruses via their Telly Tablets. The viruses in question are:
Apparently, this is due to an infection on one of their update servers which hard codes the malware into the system software. This means that even if you do a hard reset on the device, the malicious products will be reinstalled too.
What are VirginMedia doing about this as I am sure we cant be the only people that are having this issue.
This is worrying that a major broadband supplier is letting these malware/viruses run rampant through their products. Bad form VirginMedia, bad form!
What are you going to do about this?
Answered! Go to Answer
10-05-2021 10:23 - edited 10-05-2021 10:24
Hi all,
After speaking with @Kev_B friday night, i reset my TT back to factory reset. I then left it for 2 days straight, the only thing i had done was connect to my internet and input my google account. It is still running fine now with no pop ups.
This morning i have loaded on VLC player and the Virgin Remote Control app to play video from my cloud and from my V6 box. It has been playing movies for about 3 hours straight now........no pop ups.
stats below
will update later..........
on 10-05-2021 11:06
Unfortunately, mine loops at the login screen after factory reset.
It says "This device has been reset. To continue, sign in with a Google Account that was previously synced to this device"
When I go to verify my Google account, the tablet gives an error. Even though Google has verified the account on my phone.
Now. When you factory reset an android device (and wipe cache), there should be nothing but the blank operating system on the device. No previous accounts. No previous data.
However, on a root integrity check, it's outcome is that one system file has been modified.
My tablet is now rendered useless until I can get past the login screen. Which, by the looks of it, is compromised to point to the rogue account that was put on there
And this is why updates go to beta testing first
on 10-05-2021 12:40
@clarkey39 wrote:Hi all,
After speaking with @Kev_B friday night, i reset my TT back to factory reset. I then left it for 2 days straight, the only thing i had done was connect to my internet and input my google account. It is still running fine now with no pop ups.
Cool. Thanks for the update. Did he ask you to remove your Google account from the tablet before factory resetting? Did you do the factory reset through the settings menu or in the recovery mode?
@SiRowley wrote:Unfortunately, mine loops at the login screen after factory reset.
It says "This device has been reset. To continue, sign in with a Google Account that was previously synced to this device"
When I go to verify my Google account, the tablet gives an error. Even though Google has verified the account on my phone.Now. When you factory reset an android device (and wipe cache), there should be nothing but the blank operating system on the device. No previous accounts. No previous data.
Did you remove your Google account before factory resetting? If not, it'll trigger the FRP check. Is it possible you put in an incorrect password on your first attempt to log in? If so, I believe you will have to wait up to 72 hours before it'll let you in. Recently changing or resetting your password can also prevent you from getting in.
The second account on your tablet is very worrying. Hopefully, no harm has been done to your Google account. I've changed all my passwords after noticing the malware, glad I did now.
on 10-05-2021 12:45
Hi
No I didn't remove my account before wiping. Just put the TT into recovery mode and wiped it.
on 10-05-2021 12:47
on 10-05-2021 13:03
That's weird. Your's is in English, yet If I do the reset on mine, the writing's in Mandarin. I've also managed to get it working properly (minus system updates). Different builds in different countries?
10-05-2021 13:19 - edited 10-05-2021 13:24
Holding power and volume up (instead of down) shows the English menu. I only realized myself after reading SiRowley's post. 😁
on 10-05-2021 13:42
I'll take note for future reference, for when it happens again! Thanks!
on 11-05-2021 09:48
still going................
on 11-05-2021 17:43
I factory reset mine at 2 pm yesterday. I've been using it since. Kept it connected to Wi-Fi and rebooted it a few times too. So far the viruses haven't come back. 🙂