on 06-04-2021 12:26
As the title says.
VirginMedia are now distributing malicious malware/ viruses via their Telly Tablets. The viruses in question are:
Apparently, this is due to an infection on one of their update servers which hard codes the malware into the system software. This means that even if you do a hard reset on the device, the malicious products will be reinstalled too.
What are VirginMedia doing about this as I am sure we cant be the only people that are having this issue.
This is worrying that a major broadband supplier is letting these malware/viruses run rampant through their products. Bad form VirginMedia, bad form!
What are you going to do about this?
Answered! Go to Answer
on 24-04-2021 13:44
Like everyone else I did not actively chose any updates. My build number is different though:
LF141-V2.0-M0-24GB-D1P1-JCV17
Android version is 6.0
Never thought to look at that before but I guess I should wait for this saga to be fixed before delving into a version update?
24-04-2021 17:47 - edited 24-04-2021 17:51
just out of curiosity I factory reset my tablet and set it back up as normal, I left the System Update app running,
It is no longer downloading any malware (e.g. SMARTER,GEM or XIAOAN).
AVG scan only reports the System Update app as a threat nothing else,
It looks like the compromised upstream update server has possibly been fixed/disabled, for now at least,
Hopefully Virgin will update us soon but things are looking a bit better.
on 24-04-2021 19:16
In the attempts to factory reset I made, it can take a day to come back.
How long has your tab been up and running for...?
on 24-04-2021 19:24
Since lunchtime, guess I'll have to leave it running to see what happens (still clean),
The previous times I've reset I have been infected within minutes.
on 24-04-2021 19:41
Ok, can you post back tomorrow please if still all clear. I might go for another attempt....
on 25-04-2021 11:38
Hi Thickear
You're right the malware has eventually come back, so it's back to square one for me.
on 25-04-2021 16:51
on 26-04-2021 18:26
1. I didn't update it, it just happened - most likely as part of a Google Play Store update - see the Malwarebytes threads re. Gigaset issues, symptoms of this are very similar
2. see above - and as others have stated, Malwarebytes and AVG both report it as System Updates (Redstone) being malware. On factory reset all looks good until connecting to Play Store
3. build LF141.N0.V30.24.RC-V03, android v7, last updated manually quite a long time ago, years possibly as that build seems to be 2018.
Am happy that yours is a somewhat Helpful Answer - but setting the topic to Solved, well it isn't is it ? Though to be a fair a different title may be more appropriate !
on 26-04-2021 20:15
Hi all + VM Forum Team,
I'm unsure if more users' experiences are required, but here are my affected TellyTablet's info too:
Definately looking forward to the solution, since factory reset doesn't seem to sort it either !
on 27-04-2021 07:29
Same as everyone here, it's very annoying. I've just uninstalled all apps and now wait for virgin to sort this asap, seen as this seems to be their fault.
I hope to see updates from their tech here.