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Tom-B
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Virgin support Scam

I called Virgin support about  Outlook not connecting.  They switched me to an Asian lady who told me I had to sign up to a £20 fee then £5 a month to proceed. I declined.. Is this a SCAM? I already pay over £100 a month to VIrgin.

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Very Insightful Person
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Re: Virgin support Scam

Technically not a scam.  It is a service that virgin media offer when customers have issues with their own equipment that fall outside of the scope of the normal customer support for VM equipment.  See here for information: gadget-rescue-faqs 

However, the customer support telephone folk do sometimes seem to offer it when something falls into the too difficult to deal with category.

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Tom-B
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Re: Virgin support Scam

Thanks Graham. I didn't know about that. 

It does seem a rip off to call my laptop a device issue, when my problem is the settings to connect

to the email service I pay for!!   I suppose that's how Branson stays rich.  Thanks to for the advice on the other thread. I'll try that.

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