on 26-05-2022 17:00
The June 2022 issue of Which? Magazine pp 20-24 (Which.co.uk) addresses security issues with smart devices, including the Super Hub 2 which I have. Your staff claim to have no knowledge of the issue, nor the magazine article.
When will I get an upgrade?
Answered! Go to Answer
on 28-05-2022 18:50
Thanks for your reply. I have not been experiencing issues personally, however I refer you again to the Which? article. The Super Hub 2 is a very old router. Despite your assertions about security, independent assessors find there are in fact serious issues. Why do you insist I should keep this old router and be exposed to security risks?
on 27-05-2022 17:03
Hey @Jimmac2, thank you for your post regrading the Hub2.
All our hubs have the latest update security features on and they are very safe and reliable to use.
Have you been accessing any issues with the hub at all or are you just worried about the security features of it?
Regards,
Steven_L
on 28-05-2022 18:50
Thanks for your reply. I have not been experiencing issues personally, however I refer you again to the Which? article. The Super Hub 2 is a very old router. Despite your assertions about security, independent assessors find there are in fact serious issues. Why do you insist I should keep this old router and be exposed to security risks?
28-05-2022 19:52 - edited 28-05-2022 19:54
From what I have read the security risk requires someone to be on your LAN probably by WiFi, that’s how they tested it. Therefore the security is up to you, you MUST have a very secure password on your WiFi, mine is 32 bytes long. Also everyone says that VM WiFi is not very good and has a very short range so someone sitting in a car outside your house trying to break into your WiFi would get n extremely bad signal.
So anyone trying to get into your hub would firstly have to get onto your WiFi before attempting to crack your hubs password.
on 28-05-2022 20:18
Hi, Tudor. Get the impression you haven't read the article.
on 29-05-2022 01:16
So Tudor, do you mind butting out?
on 03-06-2022 01:15
Hi, please address my questions. If you won't, ok, I'll take alternative routes. Good luck.
on 03-06-2022 10:55
on 04-06-2022 11:01
Hello @Jimmac2,
I am sorry you feel that our Hub2 is not safe or protected.
However it is, it has the same software as our other Hubs, which protects it from hackers / viruses.
We can not refer to a third party magazine for information, we are only able to use what we have on our website/system.
Also our community members are here to help you, please do try to be less rude when they are only trying to offer you advice on the question/post you have asked.
Kind regards,
New around here? To find out more about the Community check out our Getting Started guide