Virgin Media Blocked my website

[elfenliedtopfan]

Good morning, 

i have just brought a website and in the process of setting it up and trying to connect to my website via FTP, and noticed that virgin has blocked my website, 

would you be able to recify this please, 

the website is www.elfenliedtopfan5.com 

kind regards 

elfen. 

[Client62]

Blocked also by both Firefox and Edge and on a number of blacklists too.

Put the address in here : https://www.ssltrust.co.uk/ssl-tools/website-security-check   wait for the results to see the challenge.

[goslow]

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@elfenliedtopfan wrote:

Good morning, 

i have just brought a website and in the process of setting it up and trying to connect to my website via FTP, and noticed that virgin has blocked my website, 

would you be able to recify this please, 

the website is <snip>  

kind regards 

elfen. 

---

Put your URL into

https://www.blocked.org.uk/

and it shows VM and Vodafone are blocking the URL

Put your URL into

https://www.ssltrust.co.uk/ssl-tools/website-security-check

and it returns 7 positives for malware/spam so (if you think your site is clear of these issues) you should submit false positive reports to the organisations flagging your site name.

[Client62]

This is quite suspect for sure.

[elfenliedtopfan]

how do i do that the website is blank at the moment i just got purchased the domain and webspace how can it say i have all this stuff when i only just got the domain and webspace ? how would i go about doing false positive ?  

[goslow · Accepted solution]

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@elfenliedtopfan wrote:

how do i do that the website is blank at the moment i just got purchased the domain and webspace how can it say i have all this stuff when i only just got the domain and webspace ? how would i go about doing false positive ?  

---

The domain name you have purchased has come with a bit of 'history' attached to it. If you are confident that there is nothing untoward or harmful going on with the site at the moment you can visit

https://www.virustotal.com/gui/home/url

enter your domain name

Note down the names of each of the providers that comes up with a malware warning (at time of writing there were 12 of them warning of malware, phishing etc.)

Visit the web site of each of those providers showing a warning and find the page for submitting false positive reports for your domain name.

Once the providers re-check your site (assuming there is nothing wrong with it now) it will be de-listed and the reputation of your site will improve when you re-run it through VirusTotal.

You can also request unblocking by VM as per contact info at message #2 below

https://community.virginmedia.com/t5/Security-matters/Client-s-website-blocked-by-Virgin-websafe-How...

A route for Vodafone unblocking is less clear but you can try on the Vodafone forum

https://forum.vodafone.co.uk/

[elfenliedtopfan]

Big thank you for all the support you provided today and yesterday i have got incontact with my hosting provider ( A2 hosting ) and asked them to nuke my server ( so factory reset it ) and once that is done should get this sorted thanks again for the help and support though this. 

[David_Bn]

Good Morning @elfenliedtopfan, thanks for your post on our Community Forums, and a very warm welcome to you! 👋

Sorry to hear of the issue with the blocking of your website.

Pleased to hear that there is a plan in place to help combat this issue.

Do please keep us updated, and if assistance is required, we'll be on hand to support you! 👍

Kindest regards,

David_Bn