Virgin Media Alert: Your device may have a malware infection

[JamieKershaw]

Hi There,

I've received an email twice now from Virgin Media with this heading.

When I received the first email, I provided a full system scan (Norton 360) on my desktop and it was free of any threats. I then changed my password.

Today I received another email with the same message, but the reference was different.

Is this kosher?

Is is a fault on behalf of Virgin Media?

JK

[Zak_M]

Good morning @JamieKershaw 

Welcome to the forums and thank you for taking the time to post. 

Would you possibly be able to provide us with the email address that sent you these emails. 

Kind regards,

Zak_M

[JamieKershaw]

Hi There,

The email address was:

internet-security@virginmedia.com

Kind Regards

Jamie

[Ashleigh_C]

Thank you for letting us know Jamie and this is a legitimate email for us. 

You can read this forum thread here that has a lot of information in regards to this particular email message. 

Please let me know if you have any further questions. 

Thank you.