Unable to access Online Security settings

[JonahJim]

Unable to access Online Security settings even app or web

[Daniel_Et]

Hi @JonahJim 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're having 😔

As stated in this article here, you should be able manage the parental control settings for your family in the "Account Settings" section of My Virgin Media.

Is the option for "Online security" simply not showing?

Please pop back to us at your earliest convenience.

Regards,
Daniel

[JonahJim]

hi Daniel

Yes the online security is not showing 

thanks

Jonah Jim

[Martin_N]

Thank you for that information. Have you been able to try via different web browsers?

^Martin

[JonahJim]

yes，i tryed edge and chome and vrigin media app

 same not show online security in account settings 

[Megan_L]

Hi JonahJim, 

Thanks for coming back to us again about this, can we just ask if you're trying to access the Websafe/Childsafe settings? 

Thanks,

Meg