"Hi, it's Virgin Media here. We're detecting a connection issue that may be affecting your broadband speed. Fixing the issue might be easier than you think, tap the link below and follow some quick in-home checks virginmedia.com/connection"
Can you please confirm if this is genuine? I have done a speed test & there is no issue.
I would suggest that you look at measures to reassure clients, e.g. provide the last 3 digits of the account number.
I had this message as well, and was curious, so clicked the link. The destination page does look like a VM website and it takes you through a step by step guide on checking your cables/router. Initially, there is no request for personal data or login details. After the step by step guide, the page does offer a login if you want to check your connection status. I chose not to go that far just in case. Anyway, I've uploaded screenshots just to show you in case it helps ease anyone's mind or helps admin look into it further. (I'm not endorsing clicking the link or suggesting anyone does. Just sharing what I found).
I don't understand why (if it IS actually Virgin) the number displayed and not the name, Virgin! For example, when I get my monthly allowance refresh text, it clearly states it is Virgin mobile. Surely Virgin Media can text a Virgin Mobile customer displaying the name, Virgin....? Or can they not? Would certainly save a lot of worry!
You should never rely on the number that appears as the incoming number on a call or text - the can be easily spoofed (has been OFCOM advice for at least 5 years, yet I have even had a highstreet bank try to ask me to rely upon it). Apparently if you get a call with all zeros as the number, this is just because they forgot to set the 'apparently from number'.