Telephoning Virgin Media

[mbic]

When I phone VM I am asked what ice the 3rd character in my password, is it possible to check what the password is please?

[japitts]

The whole purpose of the account password is to enable only the authorised party to the account, to gain access.

What I suspect you're asking is.... "I've forgotten my password and want to know how to reset it". In which case, you have 2 options... a telephone agent can ask you alternative security questions that are designed to be answerable by the account holder.

If that fails, a reminder letter can be posted to your home address that allows a full password reset.

[mbic]

Thanks, I was asked additional security questions today as my password was incorrect, although I don’t think she understand what I was saying, I certainly had difficulty understanding her. I had to ask her to constantly repeat what she was saying and to slowdown!

The VM contract is due for renewal in June, and I dread having to phone VM.

[Steven_L]

Hey @mbic,

Welcome back to the community and thanks for taking the time to post.
I can arrange for a password reminder letter to be sent out to you but would need to confirm a few details over via private message, please look out for my message and we can get started.

Regards,

Steven_L
 

[mbic]

Thanks

I’ll leave it for now. My current contract finishes on 3rd June. I get a little fed up with VM giving new customers all the perks such as Amazon vouchers and a a £75 bill credit. We just have100Mb broadband and a landline phone

What do us loyal customers get? Price rises. I will be driving VM on price and if they don’t talk ‘notes’ it will be bye bye.

[japitts]

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@mbic wrote:

What do us loyal customers get? Price rises.

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All customers except those on fixed-price contracts, get an annual price rise, "loyalty" has nothing to do with it.

[mbic]

What perks do loyal customers get then? 

I have been with vm since the day of Telewest and Blueyonder Just lately VM’s customer service leaves a lot to be desired.

I am awaiting a reply from VM’ Executive Team about some issues. I have no more to say on the matter

[Steven_L]

No problem @mbic, please let me know, if you change your mind.

Regards,

Steven_L