Telephone memorable digits/password

[Lanc1709]

Hi Ive tried to call 150 today and can’t remember what the password is to be able to do 1 3 5 letters they went to diff security questions email on acc I gave them the only ones we have used can you help please

[Natalie_L]

Hi Lanc1709, 

Welcome to the Community and thank you for posting. 

I am very sorry to hear you have experienced issues when contacting the team. 

Just to clarify, were you not able to pass security on the calls? If not, did the team offer to send a password reminder letter? 

Let us know and we will do all we can to help.

Thanks, 

[Lanc1709]

Thats correct & yes an email we’ve not received

[newapollo]

Hi @Lanc1709 

The reminder is sent by letter, not email.

[Lanc1709]

Thanks for that information