Security settings not showing on My Virgin Media

[JS94]

Hi,

I can't access security settings when I log into My Virgin Media (website or app).  Additionally, my account information, such as account number and area code, aren't showing either.

Thanks

[Robert_P]

Hello JS94

Sorry to hear of the settings issue via your online account, we appreciate you raising this via the forums. We can see you're currently in a Private Message with one of my colleagues, we'd ask you to raise this with them via that thread as opposed to starting a new thread. They will be happy to assist with this if you reply to their Private Message.

We will arrange for this thread to be closed.