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NeilF5757
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Security Help required

Is there an emergency contact for VM as my account has been hacked and the security questions changed so that i cannot reset!

Thanks

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DJ_Shadow1966
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Re: Security Help required

Hello
Due to the nature of your query, VM only have support over a certain time of day normally from 0800 - 2200 hrs outside of this there is nobody available, there has not been 24hr support.

I have escalated to the VM forum team, one of the VM staff will be along in this thread to have a look at it for you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Zak_M
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Re: Security Help required

Good morning @NeilF5757

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with security. 

 

Are you able to let me know, is this with your online account?

 

Kind regards,

Zak_M

NeilF5757
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Re: Security Help required

Zak,

Many thanks for replying. 

It relates to my original virgin account and I am struggling to speak to anyone who can help me. when I transferred to broadband I was given a new email but continued to use my old virgin.net email , up until just before 10pm last night it was working and is still recognised on the VM website to login but if I ring support they just tell me it is not theirs.  just before this happened I got an email from another company stating there had been a request to reset my password leading me to believe that someone has hacked in.

Neil 

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NeilF5757
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Virgin.net account has been hacked

Hi, 

I am trying to find a contact to help me get my password reset on my Virgin.net email account. 

I have tried 150 and explained that this is my long term email but I have had no assistance. 

It was working up until about 10pm last night and then stopped working and the reset password on virginmedia.com wont let me change it.

 

 

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Zak_M
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Re: Security Help required

Thank you for confirming that information. 

 

No problem, I can take a look into this for you.

 

I will pop you over a PM so that I can get some account information. 

 

Kind regards,

Zak_M 

NeilF5757
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Re: Security Help required

thanks Zak.

 

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