I have received a letter saying that my late husband's email account may have been compromised on 26th April. Before he died he was in charge of all things regarding the internet and for that reason plus I am partially sighted I would value some one to actually speak to me about what I can do about the issue rather than trying to plough through FAQ's. Please could someone contact me direct?
Sorry about any confusion - we have been contacting customers directly if an email address linked to their account has been compromised - the letter will advise how to reset the password in order to secure the email address once again.
Do you still have an active Virgin Media account with us?
Yes I have an active account. Since my husband's death six months ago all bills come to me. The security letter also came addressed to me with the account number. Is there something amiss with records at Virginmedia?
I have spent over half an hour trying to get through on the phone plus several hours trying to figure out what is going on by reading FQA's and sending help requests. I am now the proud owner of badges for registering on the site, posting and replying but I am still as lost and worried as when the letter arrived.
I cannot change the password of my husband's email address either because it asks security questions which I cannot ask him for because my husband is dead. I need access as some things are still linked to his address.