Dear (**********@ntlworld.com We have been unable to process your refund. Following the last annual calculation we have determined that you are eligible to receive a Virgin Media refund of 83,07 GBP. It appears that some of the billing details associated with your account has expired.
To process your refund you have to sign in and follow the steps.
Sign in to My Virgin Media
Once you have entered the required details, your refund will be credited to your account in 1-2 weeks. Thank you for being a Virgin Media customer! Kind regards, The Virgin Media team
P.S. If you'd like to get in touch, you'll find all the details at virginmedia.com/contact instead by following this link