Scam call

[Patricia1946]

Hi got a phone call this morning saying they where from virgin  media saying they are upgrading my broadband speed but there was a fault with the router,and I need fix this through my computer. ALARM BELLS  starting going off i challenged them ask for the account name registered to this address they got it wrong ,put phone down straight away 

Number was 0289590xxxx

[MOD EDIT: number edited in case it's an innocent number being spoofed]

[Patricia1946]

Hi got a call today claiming to be from virgin media about upgrading my broadband speed but needed to be done through my computer my alarm bells went off . I challenged him and asked what's the name off the account for this address he got it wrong I hung up and blocked number .

Number was [REMOVED] is this a legit virgin media number they where very convincing until they asked about computer. 

[MOD EDIT: Private information has been removed from this post. Please do not post private information in your public posts. Please review the Forum Guidelines]

[用心棒 · Accepted solution]

Definitely a miscreant trying to benefit from this recent announcement Speed boost for Virgin Media customers | Virgin to gain your trust and execute their scam — good to read that you were alert to the threat and hung up.

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[nodrogd]

I have asked for the number in the first post to be removed as it is cloned from a innocent user in Belfast that has nothing to do with the scam.

[Patricia1946]

I was just highlighting that the scammers are using this number and it's not a legit virgin media number any way was just making you aware of it .

Thanks 

[nodrogd]

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@Patricia1946 wrote:

I was just highlighting that the scammers are using this number and it's not a legit virgin media number any way was just making you aware of it .

Thanks 

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It may seem fussy to you, but as a cloned number it is someone elses private information that is posted on a public forum. Not only is it against forum rules, it could lead to the innocent party getting malicious calls.

Much like your car number being cloned & then plastered all over the internet related criminal activity.

[Chris_W1]

Hi Patricia1946, thanks for the message and welcome back to the forums. I am sorry to hear that you have received such a call and we would always contact via the 0345 454 1111 number and would never ask you to access your computer. Thanks for making us aware and stay safe. ^Chris.