This is my first time posting on here,I’ve done it because I’m so angry.
I live at home with my parents and we have just received three calls (16th January 2021) apparently from Virgin Media. It certainly wasn’t VM. The first two calls the caller hung up,the third call I answered. Lady asked me to log onto my laptop and run a ‘speed check’. She then passed my call onto a ‘senior supervisor’,who explained the same thing. She wanted me to download something onto my computer,which I didn’t do. When I told her my computer had crashed (which of course it hadn’t) and that I’d have to start over again,she started shouting calling me a time water,and then called me a [REMOVED].
Seconds later a man came onto the phone claiming he was a ‘senior engineer’. When I told him what she had said he started shouting at her,and then apologised to me. Told him I didn’t want his apology. He kept trying to interrupt me,and at this point my blood was boiling. He even offered to send me apology letter in the post. I told him I was terminating the call and contacting Virgin Media,at which point he told me that if I terminate the call my internet would be disconnected because of a security/data breach.
My parents are in there 70’s and are not silly people,but some people may fall for this scam. Please be careful.
[MOD EDIT: Inappropriate language removed, please review the Forum Guidelines]