Yesterday 21/10/20 I had 2 phone calls on my landline (ex-directory) allegedly from Virgin Media. The lines were very noisy and the callers were Asian one was a male and the other a female. I told the male to go away, but took the later call from the female. She stated that my broadband had been fluctuating recently and that they were calling to fix it, (this has been occurring but I had not reported it). She then asked me to join Zoho.eu and gave me a session id, I then had to input my name. I asked her for my account number if she was from Virgin media which she said would be displayed after I had input my name. I again asked for my account number and at this she hung up. The STD code on the callers line was from Bedford, UK. Unfortunately I did not write down the session id number so Zoho.eu which is a genuine firm could not trace the caller. This was obviously a scam / phishing attempt. After all why would a Broadband provider like Virgin have to use 3rd party software to take over a remote PC.
Of course its a scam, and getting more sophisticated by the day. The scammers are untraceable. Great that you have posted about it to alert others. Best response, always put the phone down. Don't ask questions. Just disconnect.
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I had the same scam call 28th Oct to my Virgin Media landline. The originating number was 01134135942.
The first caller was female with an Indian accent claiming to be from VM. Suggested there were errors and speed issues and getting me to check lights on router.
Really bad English and didn’t know what to do if she went off script. I pretended I couldn’t do the things she asked on the ‘main device’. She put me through to a male, also Indian.
He asked me to visit Speedtest.net to run a check. The the really dodgy part. He asked me to visit Join.zoho.eu which would allow remote access to my laptop.
At this point I just kept telling him I was typing the wrong URL. Every time he said ‘U for umbrella’ I said I typed umbrella but it doesn’t work. This really would him up, he eventually started swearing and put the phone down 😆