I just had a call from a lady (sounded like she was in a busy Indian call centre as per most of Virgin's technical support). She said my router had been compromised and was being used by multiple devices any my internet would be shut down soon. She correctly identified that our connection has been pretty bad for the last couple of nights. She asked if I had time to go through some support with her which needed just one device to make some changes. I said I was busy at that moment and she provided me with a number to call her back on 02380970327 at 2pm. In some ways the call seemed genuine but I'm still concerned to give her a call back and potentially run through changes. Any thoughts as to whether this is genuine. Its pretty disgusting that Virgin Media are so impossible to get through to at the moment. Not sure what on earth the high monthly cost is for if at every point you are actively discouraged from contacting them.
