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MommyShark310
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Removing Parental Control

I had to manually remove parental control when I got Virginbrkadband (don’t remember ever opting in) and am having the same problem now that Iv swotcjed to Virgin Mobile from o2.

extrmemely frustrating and well over the 6 hours apparently my date of birth needs to be confirmed via Experian??  

Was this not confirmed whilst carrying out credit checks 🤔🤔🤔

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teabag
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Re: Removing Parental Control

Have you set up your online account for mobile yet?.

If yes, login and goto "Manage My Services", turn off "Parental Control" and then restart phone.

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only x2. Customer since 1993.
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MommyShark310
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Re: Removing Parental Control

Hi, apologies about my erratic spelling above lol I have done what you suggested, over 6 hours ago, but still to no avail 

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teabag
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Re: Removing Parental Control

Ah right, sounds like a daft situation then waiting for Experian :-(

Like you said, credit check done.  Also logging into account proves your the account holder who has to 18+ to take on the account in the first place.

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only x2. Customer since 1993.
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Forum Team
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Re: Removing Parental Control

Hello MommyShark310,

 

Have you been able to get everything resolved with regards to this? If not please let me know Smiley Happy

 

Thanks Joe_F

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