Receiving someone else’s texts

[Alibob22]

Hi,

I keep receiving calls and texts for someone else. I don’t have a virgin account but have received the following to my personal number:

Hi CHARLES. As you missed a payment, your Virgin Media services will be suspended soon. To pay, call 0800 052 2170 or head to virginmedia.com/payments

Your payment is overdue and could now affect your credit rating. To discuss payment plan options please call us on 0800 064 3777

How do I resolve this without have to call for hours?

Thanks

[用心棒]

The forum team are best placed to hep and issue has been flagged to them; be aware it can take them a few hours / days to respond though it is usually the former.

-- 
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer and solved, or use  Kudos to say thanks

[Carley_S]

Hi @Alibob22

A warm welcome to the community forums

Sorry to hear that you are receiving texts for one of our customers. Please join me on private message so I can take the mobile number and investigate this further. You can see your private messages at the top of the page, in the envelope icon.

[Anankha]

It may also be a scam:
https://who-called.co.uk/Number/08000643777

[Chris_W1]

Hi Alibob22, thanks for the message and sorry to hear that you are receiving someone else's texts, can you confirm if this is still the case or have things now been resolved. ^Chris.