virgin media is blocking my website

[Geo3]

Hey, my site is also being blocked not sure why.

here’s the url https://www.weareaube.com

[newapollo]

Hi Geo3,

It's working fine on my desktop and mobile using a VM connection.

[Geo3]

that’s strange it doesn’t work for me and at around 3 other people I’ve asked to test on VM

[用心棒]

Virgin Media's Web Safe service (namely Virus Safe) is blocking access and they are not alone; Cloudflare and BT are doing the same along with FortiGuard.

If you are a Virgin Media customer and believe it is a false positive:

• report it here Report a website
• otherwise try emailing websafefeedback@​virginmedia.co.uk
  
  NB be aware that some security vendors will not de-list until they have confidence the site is secured and no longer a threat to their customers; this maybe achieved by the passing of time without further malware detections.

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[Geo3]

Thanks I have contacted the email and will see what they say.

Do you know whether this could have been cause by a malware detection on another site on the same server? As there seems to be no presence of malware on our website.

[用心棒]

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@Geo3 wrote:

⋮
Do you know whether this could have been cause by a malware detection on another site on the same server? As there seems to be no presence of malware on our website.

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Unfortunately I do not know but it is unlikely given any detection of malware should be against a resource within your domain; what exactly I do not know

BTW consider going to https://radar.cloudflare.com/categorization-feedback/weareaube.com, deselecting the Malware tag and submitting for review.

[Gareth_L]

Hello Geo3

Thanks for your post 

Can I just ask how things are looking right now 

Are you still getting the same issue with the website 

Gareth_L

[Geo3]

Hi Gareth,

yes it is still not working.

[Zoie_P]

Hi Geo3, 

I have been able to access your site using both virgin media and virgin mobile. Any customer experiencing this needs to reach out to us. 

Zoie

[SCA1972]

Just tried to access the site and it was blocked by Malwarebytes due to a Trojan.  So that is another company that thinks your site is unsafe.

______________________
Scott

My setup: VM TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.