on 28-08-2021 13:59
on 28-08-2021 14:14
Hi Geo3,
It's working fine on my desktop and mobile using a VM connection.
on 28-08-2021 14:27
that’s strange it doesn’t work for me and at around 3 other people I’ve asked to test on VM
on 28-08-2021 14:43
Virgin Media's Web Safe service (namely Virus Safe) is blocking access and they are not alone; Cloudflare and BT are doing the same along with FortiGuard.
If you are a Virgin Media customer and believe it is a false positive:
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on 28-08-2021 15:48
Thanks I have contacted the email and will see what they say.
Do you know whether this could have been cause by a malware detection on another site on the same server? As there seems to be no presence of malware on our website.
on 28-08-2021 19:15
@Geo3 wrote:⋮
Do you know whether this could have been cause by a malware detection on another site on the same server? As there seems to be no presence of malware on our website.
Unfortunately I do not know but it is unlikely given any detection of malware should be against a resource within your domain; what exactly I do not know
BTW consider going to https://radar.cloudflare.com/categorization-feedback/weareaube.com, deselecting the Malware tag and submitting for review.
on 30-08-2021 08:20
Hello Geo3
Thanks for your post
Can I just ask how things are looking right now
Are you still getting the same issue with the website
Gareth_L
on 30-08-2021 18:31
Hi Gareth,
yes it is still not working.
on 31-08-2021 18:39
Hi Geo3,
I have been able to access your site using both virgin media and virgin mobile. Any customer experiencing this needs to reach out to us.
Zoie
on 31-08-2021 19:26
Just tried to access the site and it was blocked by Malwarebytes due to a Trojan. So that is another company that thinks your site is unsafe.
______________________
Scott
My setup: VM TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
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