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jeremyspeed
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Re: Websafe not working

Hi 

I have the same problem

websafe is not filtering any content set to be blocked by it. have done DNS leak Hostname is none

also did the 1.1.1.1 and the AS name is MTS PJSC

How do I reset what ever it is i need to reset to get this working?

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用心棒
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Re: Websafe not working

If your Virgin Media Hub is in modem mode then make sure your third-party router is configured to use Virgin Media's DNS at 194.168.4.100 and 194.168.8.100. Otherwise check the device on which you ran the test to confirm DNS settings have not been manually set.

Also, when you ran the DNS Leak Test what did it report your ISP as; only asking because the AS Name MTS PJSC is unexpected.

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Steven_L
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Message 3 of 7
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Re: Websafe not working

Hey @jeremyspeed,

Welcome back to the community and thanks for taking the time to post.
I'm really sorry to hear of your issues with websafe, has the advice from @用心棒, helped you to resolve the issues that you're having? 

Regards,

Steven_L

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jeremyspeed
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Message 4 of 7
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Re: Websafe not working

Hi Thanks

The leak test showed Google and google servers as my ISP

I have custom set the DNS settings to those you shared and this seems to have worked (websafe now working).

I have rerun the 1.1.1.1 and the AS Name is now Google servers and AS number has now changed, so hopefully thats as it should be?

Thanks for help.

REgards

Jeremy

 

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Martin_N
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Message 5 of 7
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Re: Websafe not working

Is everything now running as it should be jeremyspeed?

^Martin

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jeremyspeed
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Message 6 of 7
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Re: Websafe not working

yes this is working now thanks

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Vikki_M
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Re: Websafe not working

That's great to hear @jeremyspeed

 

Thank you for the update. 

 

Please let us know if there is anything further we can help with. 

Vikki - Forum Team


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